Sunglass Hut

Avis

• AS

  Avi Sachdeva

  Jun 30, 2026
  1.0
  I had a very disappointing and upsetting experience at the Sunglass Hut store in Champlain Mall. On June 30, 2026, at around 3:30PM, I entered the store intending to purchase a pair of Oakleys and the Ray-Ban Meta smart glasses,but from the moment I walked in, I was completely ignored. I waited for more than five minutes while the sales associate greeted and assisted every other customer with a smile, offered recommendations, and answered all of their questions. During that time, I received no acknowledgment—not even a simple “I’ll be with you shortly.” I asked the associate about the Ray-Ban Meta glasses, but she continued helping other customers as if I wasn’t there. That experience made me feel invisible and deeply disrespected. Based on the way I was treated compared to everyone else in the store, I left feeling that I was being discriminated against. Whether intentional or not, that is how the interaction made me feel, and no customer should leave a store with that impression. I came to store ready to purchase premium products, including Oakleys and the Ray-Ban Meta smart glasses. Instead, I walked out without buying anything because of the poor treatment I received. You didn’t just lose a sale—you lost my trust and confidence in your brand. Every customer deserves to be treated with respect, acknowledged when they enter the store, and given the same level of service regardless of who they are. I sincerely hope no one else has to experience what I did.
• AL

  Adrien Lemay

  Jun 8, 2026
  1.0
  Had the worst experience. I bought my self and my son a pair of sunglasses last year. They sold us an insurance at 30$ per sunglasses that if we scratch them , we can exchange them no extra cost if it’s the same price if it’s within a year. I go there and if I want to activate this insurance I need to pay an extra 60$ on top of the 30$ I paid the year before and an extra 8$ because the sunglasses I chose were 8$ more expensive. I argued that I was never told there would be an extra fee of 60$ and the employee just laughed at my face and said there’s nothing she can do. Basically I was robbed 30$… I felt disrespected and will never go back
• TB

  Tina Bastarache

  May 11, 2026
  5.0
  Very good and friendly service. Very knowledgeable. Very patient. Helping me make a decision for the right fit.
• CD

  charlie dilnot

  Mar 24, 2026
  5.0
  Great staff and service. I have had to deal with my insurance exchanges several times and it is always so smooth. Parakh, I believe the manager, is great at his job, excellent attention to details and makes great suggestions. I find him incredibly helpful without being overbearing.
• HV

  Heather Vandendool

  May 8, 2023
  5.0
  Amazing service! Not sure who helped my husband but he was very happy with the service he received when picking out our sunglasses :)