Sunglass Hut

Avis

• AE

  AkshDeep Entertainment

  Jul 14, 2026
  5.0
  Amazing customer service. Well knowledgeable staff that made me choose the right gift. Huge shoutout to “Daksh” for his attentive approach.
• BL

  Bernie Lamoureux

  Jun 15, 2026
  5.0
  Excellent customer service! Very helpful and knowledgeable. Thank you!
• KR

  kieran raymond

  May 22, 2026
  5.0
  Super helpful staff. The nose pad broke off a few hours after buying and when I returned to the store they were absolutely wonderful and understanding definitely would recommend.
• BB

  Beauty Booty

  May 20, 2026
  5.0
  The staff was very knowledgeable and they fixed my sunglasses for me for free and I didn't even buy them there. I really enjoy their products and they're very friendly and fair priced
• MG

  Michael Gorre

  Mar 14, 2026
  1.0
  Insurance coverage. Last year, when I purchased my Ray-Ban sunglasses, the salesperson offered an insurance plan, which I accepted and purchased. The staff clearly stated that the insurance would cover all damages to the sunglasses and that if anything happened, the item would be replaced with a brand-new pair without any additional payment. Earlier today, I returned to the store because the Ray-Ban logo on the temple frame had fallen off and was lost. The lenses had no scratches, and the frame had no other damage. After inspecting the sunglasses, the staff initially confirmed that they would replace them under the insurance coverage. However, I was then unexpectedly asked to pay $50 because the replacement would be a new pair. This directly contradicted what was explained to me at the time of purchase, that the insurance would cover the replacement without any additional cost. I raised my concern that charging a fee after promising full coverage could be considered misleading to customers. Clear and accurate information at the time of sale is essential so customers can make informed decisions. After discussing the matter, the store ultimately provided the replacement sunglasses without requiring payment. I share this experience simply to emphasize an important point: transparency with customers is essential. When insurance or protection plans are offered, the terms should be communicated clearly and consistently so customers fully understand what is covered.