Fendi Vancouver Holt Renfrew

Avis

• TR

  Terrential Rains

  May 26, 2026
  5.0
  Love the handbag. It is stunning. Love Claire too, she was very classy, very helpful, and full of wisdom
• CA

  Cody Aginas

  Jan 8, 2025
  1.0
  I had an extremely disappointing experience at the Fendi store. Upon entering, one staff member was kind and professional, but the other claiming to be a director, was shockingly rude and abrasive. When I attempted to explain why I wanted to return an item, I was repeatedly cut off, disrespected, and even insulted. The rude director of Indian decent not only refused to listen to my concerns about the defective product, but made derogatory comments, including racially insensitive remarks, and showed zero interest in resolving the issue or contacting corporate as requested. At one point, both staff members left me alone in the store, and upon their return, it was clear they had no intention of helping me. I overheard the "director" make a derogatory comment about me, knowing I am Indigenous. This was not only unprofessional but deeply upsetting. I expect much better from a luxury brand like Fendi.
• SS

  Sadia Sameet

  Jan 16, 2024
  2.0
  Will purchase online but won’t go to the Vancouvers outlet. Unfriendly or you can say rude customer service.
• DD

  Dajomalyn

  Sep 12, 2021
  1.0
  I visited Vancouver with my girls and on our last day we decided to shop in Holt Refrew. My older daughter loves shopping at the Toronto location. Anyways, I decided to look around to see what I could find for myself. I stopped in a few other shops and the staff were just pleasant and wlecoming. This was my experience my entire time in Vancouver. I felt the love until I went into Fendi. There were two staff inside the shop and when my daughters and I entered for the first time in our seven days stay in Vancouver we werent greeted when we entered a store. Now I want to be fair and say that when we entered one was attending to another customer but the other one quickly left the sales floor. About a minute after, the one attending the customer was done and she still never acknowledged me or my girls and headed straight to the cash register after she had walked the other customer to the Fendi store exit. I had to call to her to let her know I needed her assistance. Thats when she said hi. Showed her the bag I wanted to see and my girls were all like yes mom thats the one and she said the price is blah blah blah. I said thats fine, she begins to put it back and I was like no, I want it. And started to look at the other items and mention them by name, she was like oh you know the products most people dont. Thats when I got that warm fuzzy treatment I was getting so used to in Vancouver. I dont know if she thought I couldnt afford it because I was a woman of colour or some other reason. I purchased my bag, but to be honest to this day, roughly three weeks later, I feel as I did myself a disservice by spending my money where it wasnt initally welcomed. Fast forward to today, the treatment I recieve in the Yorkdale location is a dream for shoppers. There review will follow. Cant mix them with this one star.