Aerie

Avis

• NM

  Nicole Mierau

  Jan 31, 2026
  3.0
  The manager is very rude. Larger red haired lady. Tried to tell her tax exempt from PST - applies to kids 15 and under - while showing her proof on the government guidelines for BC. Not only did she ignore me entirely, she walked away saying she was right and I was wrong. Incredibly horrible customer service from the manager of the store. Aside from her, the store is nice, and my 5 girls love their products. But if the manager is going to be rude and not honor tax policies, we will take our business elsewhere. If anyone is above her - you may want to consider replacing her with someone who knows local laws and has an ounce of human decency.
• JF

  Joanne Funk

  Feb 19, 2025
  5.0
  Aerie Kelowna is living proof that brick and mortar stores are so important. This week I purchased bras that I tried on at the store and they fit, when I got home I learned the style was uncomfortable. I called and explained, (they actually answered the phone, it’s not an automated voice) and they graciously said I could exchange them. The exchange was easy and pleasant. I’m so grateful for the kind service.