Magasin d’usine de Columbia

Avis

• AA

  Adele

  Sep 18, 2026
  1.0
  I am a regular Columbia customer and have visited the Tsawwassen location multiple times recently. During a previous visit, I presented my student ID and received the 10% college student discount with no issues. However, when I asked about the same discount yesterday, the employee told me it was only a temporary Back-to-School promotion. Even after I mentioned receiving the discount at this exact store previously and seeing it listed on Columbia’s website, the employee repeatedly dismissed my explanation. What made it worse was the employee’s condescending and unprofessional tone throughout the interaction. After I paid, my items were left carelessly on the counter—unfolded and unorganized—without anything being said to me. When I returned home, I checked Columbia’s official website once more. The 10% college student discount is clearly listed under the current offers, including the Tsawwassen store. Finding this out made the experience even more disappointing. I have always enjoyed Columbia’s products and have been a loyal customer, which is why I expected a basic level of courtesy and accurate information. I hope management takes this feedback seriously and reviews the customer service at this location.
• GS

  G Singh

  Sep 7, 2026
  1.0
  Rude customer service from the lady at check-out. I was there for my 1st time and signed up for Columbia with my email. I was eligible for 15% off on my 1st purchase. Not only was the lady rude, but said it'll be valid on your next purchase which is not true. It could have been redeemed on my 1st purchase that day
• JJ

  James

  Aug 29, 2026
  1.0
  Went to the Columbia store to return an online order, the online order did not have a tag so they wouldn't take the return. The manager Ying would not even talk to us, he wouldn't look at the item. There is no reason anyone should shop at this location or this store with all the other options available in this mall alone.