I purchased a wallet amongst other things. After paying as I was leaving the store, the alarm rang so I gave my bag to the employee and when he returned it that wallet was missing. Something is very wrong with the employees there and some serious investigation should be done. Also extremely rude cashier with attitude for no reason. Items ring up for the wrong price at the cash. They show up much cheaper when scanned at the price checker on the wall. Worst place to shop
KM
Kelly McGuire-Chukwuma
Jul 14, 2026
I was in the change room and this really nice lady was helping me, her name was Meng. She was working so hard and I appreciated her help.
MK
Manpreet Kaur
May 30, 2026
I had a great experience shopping at the Calvin Klein store today. Cashier Amandeep Kaur was friendly, professional, and efficient throughout the checkout process. She went above and beyond by checking the back room for additional stock and helping me find the right size. She greeted me with a smile, answered all my questions patiently, and made the entire transaction quick and pleasant. Excellent customer service like this makes me want to return. Thank you, Amandeep, for the wonderful shopping experience!
HF
Holly Freeman
Apr 16, 2026
I was in today for an exchange and Kaitlyn the manager helped me.
She was courteous, professional, truly amazing!
Thank you Kaitlyn!
You surely made my day 😊
LC
Life in Canada
Apr 11, 2026
Extremely disappointed with supervisor/manager!!!
Kelvin Klein needs to take a serious notice as so many people are upset with the staff there!
I had a very disappointing experience at Calvin Klein crossiron mills today. I went to buy a men’s shirt and proceeded to the counter to pay, but I noticed the shirt had stains and dirt. I was told that it was the last piece available, so I asked for a discount due to its condition, as I didn’t expect to pay full price for a damaged item.
The supervisor/manager offered only a 5% discount and said she could only give 10% if the item was “torn off,” which felt unprofessional. I still liked the shirt and agreed, but then I noticed the cuff was slightly ripped, which likely explains why it was the last piece. When I pointed it out, she dismissed it as minor damage and said she could not do anything further.
She was so rude and unhelpful throughout the interaction and refused to provide her name, saying she is not supposed to share it. She also gave me the wrong customer service number, which I later found out was incorrect.
Very unprofessional and rude girl.
She was slim, short , fair complexion, and had blonde highlighted hair.
Date : April 10, 2026
Time : 5:40pm