Valet and front desk employees are extremely nice and responsive. Always plenty of people around to assist which isn't always the case at hotels these days. Housekeeping didn't come to our room until 430 which seems really late but was not a huge deal to us
RB
Ryan Bernsten
3 days ago
We had our wedding stay here in the Presidential Suite and the team was a dream to work with from Kris to the team at the front desk. We loved the location and everyone was extremely accommodating and kind. We want to come back every year to stay in the tastefully decorated suite and enjoy the amenities (like the pool and the endless mimosas on the weekends!) The views of the Capitol are stunning and the proximity to everything can't be beat.
I generally do not like hotels as they gross me out. I was very nervous staying at the BW in Madison, but wow - what a nice hotel, especially for the price. I stayed in a king room and it was a good size. I was pleasantly surprised by the cleanliness, and the service. You can’t beat the location either. I would stay here again without question.
DM
Desiree Moore
Aug 20, 2026
There are just so many positives with this hotel. The hotel is the cleanest hotel I've ever been in and I consider myself picky. I couldn't believe it and literally searched for dirt because it just couldn't be real. My Co worker had the same experience. The shower was really nice!! Tastefull decor!! Very friendly staff at the front. Free shuttle was an added bonus. Do not get me started on the restaurant in the hotel "the post" I believe. I didn't have the dinner but the breakfast was so freaking delicious I made sure to wake in time and I'm not an early bird. Also the breakfast hours are reasonable. The omelets are amazing. Especially the one with the feta. Honestly if I had to give a con I would say the mattress was good not great but that's a preference thing. I would definitely book here again.
JM
Jeana Mascio
Aug 9, 2026
This is a pretty nice hotel, especially for a Best Western. I had a room with 2 queen beds. Bathroom was a little small but worked for just one person. Beds were comfy. AC unit worked great. Big windows with good black-out curtains.
Staff was always friendly, welcoming, and helpful. One downside is that their fitness center isn't open 24 hours (even though it says it is on their website) and they don't actually have free weights (like it says on their website). The fitness center does have one cable tower, some tube bands and medicine balls (which might be what they think are free weights haha), and also a rower (and treadmills of course). The fitness center is two separate rooms, so they do have space for a dumbbell rack, so they should get one haha