Best Western Plus Ahtanum Inn

Avis

• TB

  Tiffany Balough

  4 days ago
  2.0
  We’ve used this hotel in the past and it has been nice until our stay from Aug 27th thru the 31st. We were told that the pool is open thru September yet the pool was closed on Aug 30th due to air conditions. 80 degrees with no wind and no clouds and no smoke so confused why it’s closed. When I asked all I got was shrugged shoulders saying our maintenance closed the pool today. If you been to Yakima then you know there is not a lot to do. So disappointing. We will not be staying here again. I seen a new hotel going up down the block with a pool so I guess that will be our new home away from home. Bad decision today because now you have lost customers.
• KC

  Kat Crawley

  Aug 26, 2026
  5.0
  The front desk staff was very friendly upon check in and checkout. The free breakfast was excellent, especially the homemade omelette station! The rooms were clean and the location of the hotel felt safe. I would recommend and would stay there again.
• RK

  Rick Koestlin

  Aug 22, 2026
  1.0
  It was alright up till the last day. Sleeping, do not disturb sign on the door, knock knock house keeping. We had said no house keeping during our stay. Not even 8, the child with us gets woken up. Tell them no and that the do not disturb sign includes knocking, get the child back to sleep, a hour and a half later, knock knock housekeeping. Really?! HAVE THE CONVERSATION AGAIN. Still not check out, still have do not disturb on the door, knock knock, We are now passed. Do not disturb means leave me alone
• YG

  Yue Guan

  Aug 21, 2026
  2.0
  As soon as I walked into the room, there was a strong smell of dirty carpet. The air conditioner was directly facing the bed, and unfortunately, the fan speed could not be adjusted. The airflow was too strong, so it blew directly toward my head throughout the night, making it very uncomfortable. The room was also quite small and did not have a proper two-person sofa. Overall, the room was not comfortable and did not feel worth the price.
• LL

  LudenXIX

  Aug 14, 2026
  1.0
  ABSOLUTELY HORRIBLE EXPERIENCE AND INCREDIBLY UNPROFESSIONAL One of my primary reasons for booking this hotel was the beautiful pool prominently featured as an amenity. Had I been informed it would be closed for more than 2/3 of my stay, I would have NEVER checked in. The problems started immediately. I reserved and paid for 2 queen beds with a patio/balcony. At check-in, I specifically asked whether my patio room could be on the ground floor and was told yes and that I was already assigned one. I had significant luggage and my service dog with me and made multiple trips to a room a decent walk from the lobby, only to discover a single-bed room with NO patio. I hauled everything back and explained the mistake. Another employee initially said their reservation didn’t show my room type. I pulled up my Priceline confirmation proving what I booked, at which point he told me this was something that “keeps happening.” If this is a known issue, why aren’t room types verified at check-in? After finally getting the correct room, I noticed someone pouring chemicals into the covered pool. Nobody had mentioned a closure and the posted pool information indicated it should be open, so I called the front desk. Only after I continued asking questions was I told the pool was undergoing maintenance and wouldn’t reopen until Saturday around 9 a.m. This was the FIRST time anyone disclosed that the pool would be unavailable for the majority of my stay. I saw no notice when booking, through Priceline, on the hotel website, at check-in, or in the room. Had they disclosed this before checking me in, I simply would have stayed elsewhere. I immediately contacted Priceline. They contacted the hotel, but the hotel would not authorize a full refund despite a major advertised amenity, and a primary reason I chose this property, being unavailable for most of my reservation without prior disclosure. I packed up and left anyway. I had already paid approximately $35 for an Uber to the hotel and then had to pay for ANOTHER Uber, transport myself, my service dog and all my belongings to another property, AND pay for another hotel. The room itself was also hot and extremely humid. The AC would not go below 68°F and couldn’t get the room below approximately 73°F while I was there. One of the pillows also had a visible hole on top. I documented everything. The pool needing maintenance isn’t why this deserves one star. Things happen. The problem was the complete lack of communication and how the situation was handled. A room mistake can be fixed. A pool can require maintenance. But guests should be informed of major amenity closures BEFORE checking in, especially when that amenity is prominently advertised. This was actually a hotel I would have considered staying at again. Instead, I ultimately chose to pay for another hotel and additional transportation rather than remain here. I believe that says everything. After this experience, I would never return. Hotels are expensive. Spend your money somewhere that values your patronage and communicates honestly about what you’re receiving.