Best Western Plus Silverdale Beach Hotel

Avis

• SM

  Susan Myrick

  6 days ago
  1.0
  NO AC! And it has been out for a long time. They won't tell you in the welcome text, when you call before making a reservation or in the confirmation email. It says there is AC on their website. It was nearly 5 p.m., we had been on the go all day and we had bought food for dinner. They give you one very loud box fan to cool 2 beds. The sliding door was left open because the room was too hot to sleep. We got chewed up by mosquitoes. Heard all the road noise and sirens. The conditioner dispenser fell off the wall. The tub wouldn't hold water. The fridge froze any of our food that was at the back. The manager has not returned my multiple calls. Customer service offered a few measly points as compensation. Avoid this place! UPDATE: We got 50% off of the 1st night.
• JJ

  JaRa

  Aug 26, 2026
  5.0
  This place was a surprise jewel! The location is perfect with great views of the water. The staff went above and beyond to make not just me, but everyone I saw them interacting with (fellow staff, management, cleaners), feel welcome and appreciated. Only place I am staying when in Kitsap from now on. Special recognition to Ithica, Delia, and new manager Chris. Thank you for such a great stay!
• TB

  Tyler Bird

  Aug 22, 2026
  1.0
  Very dissatisfied with the rooms we booked this hotel months in advance about 3 weeks ago we got a notification saying the ac was broken we figured it would of been fixed by the time we got here upon arrival we asked if the ac was fixed we were informed it wasn't and asked for a refund the said they couldn't issue a refund and was very rude about it over all horrible stay and over priced for the quality of service and room quality
• SM

  Steven Miyaki

  Aug 16, 2026
  1.0
  Wow.. in all my life ive never had such a negative interaction with a so called "service" business. 1st they botched my reservation, next came the incrededibly rude and smug attitude of the "GM" who told me i was screwed because they had no more rooms then hung up on me. then they have the nerve to tell me an hour later that oh yeah they found the reservation and to come on back (yeah right). And now to top it all off, i'm currently still waiting for my refund and its been over a week now. Discourteous, unprofessional, rude, (and throw in whatever other adjective you would like)
• DM

  Doug Montgomery

  Aug 8, 2026
  1.0
  (1) This property's staff did not advise me before my arrival that this property did not have AC in the guest rooms. That was too late for me to find another hotel room within the US government's required "per diem" rate. My room was 85 degrees when I initially entered around 4pm. Even with a box fan and opening the sliding glass door, the room remained above 80 degrees F until after well after sundown. (2) The hotel's covered entrance walkway was coated with bird droppings that guests must walk through when entering an leaving. Install spike strips overhead so birds cannot perch there and wash away the droppings daily. (3) My room's phone line was dead. Despite my 2 requests, no one checked or fixed it. (4) There was a 2" rip/piece of carpet missing in my room. That's just one of several examples for this rundown and poorly maintained older property. (5) The seat of the desk chair in my room was JAMMED in an extreme up-angle from back to front which made it VERY uncomfortable to try working at the desk during this business trip. The seat tilt control lever did not work. I worked on it for an hour with significant force to get it unjammed so I could sit/work at my room's desk. (6) My room's sliding glass door's latch/lock was difficult/tricky to lock. My room and many others are easily accessible from the kitchen/dining area's roof so locking the sliding glass door (despite the room heat) was essential. (7) My room's bathroom was the MOST cramped bathroom that I have ever seen. The door could not be opened or closed by someone inside unless they stood in the tub or squeezed between the toilet and the counter. The door barely swings past the toilet. (8) The morning breakfast buffet was excellent and amongst the best I have experienced. Congrats to the kitchen staff for a great job. I will not stay at this location again and will tell others to avoid it.