Best Western Plus Newport News Inn & Suites

Avis

• GL

  Gemela Love-Peete

  1 day ago
  3.0
  This was a bus trip for a group of friends, the rooms were ok, the toilets on the 2nd floor were plugged and didn't work, the management, wanted you to unclog the toilet yourself, half the tv's didn't work, we were also told we would have a hospitality room, which was false. we had you use one of our rooms where we slept for a hospitality room and received no compensation. My party would not come back nor recommend to anyone. None of the ice machines worked...no vending either!
• SF

  Samantha Frizzell

  4 days ago
  2.0
  Handicap room bed hard as a rock which i can deal with but there was no linens for the pull out for my daughter. The shower soaked the entire bathroom floor because there was no lip to keep the water in the shower. Got this hotel for the pool, pool was green and slimy with closed sign on gate. Just take pool off the advertisement. Maid just barged in without even knocking, at 10 something while we were laying in bed.(We had another whole night. So it's not like we were supposed to be checking out that day either) The man at front disk was nice.
• JE

  Joshua Eubank

  Jun 14, 2026
  2.0
  Well there needs to be a lot of maintenance done. Furniture is dirty and stained. Walls are peeling. It is right by many shops and the mall. I did not venture to see if the pool was swimable. I was not going to swim in it even if it smelled like pure bleach. Reminds me of a roadside motel.
• EW

  Ellen Williams

  Jun 11, 2026
  2.0
  There were no blankets for the pull out couch and we were told linens were closed and couldn't get anything. The breakfast they didn't put out some of the items they claimed to have like pancakes, oatmeal. Lackluster in service, good location right off the interstate.
• RE

  Rebecca Eslick

  Jun 6, 2026
  2.0
  Hotel was ok for price. Phone in room didn't work, no ice machine or vending machine. AC was dirty and a little mold on ceiling in bathroom. Breakfast was ok.