Best Western Plus El Paso Airport Hotel & Conference Center

Avis

• NF

  Nidal FREITEKH

  4 days ago
  1.0
  Terrible front desk lady with the glasses. Thats why they are empty. They need new staff. Period.
• LC

  Liliana Campos

  Aug 27, 2026
  1.0
  We stayed at this hotel for three nights, and unfortunately, our experience was not what we expected. During our entire stay, our room was never cleaned, and we did not receive housekeeping service on any of the three days. Also, on Saturday night, we arrived a little late, and my husband had a very difficult time finding a parking space. After a long day, it was frustrating to come back to the hotel and not be able to find parking easily. Overall, we were disappointed with the lack of housekeeping service and the parking situation. We hope the hotel can improve these areas for future guests.
• AH

  Amy Huffine

  Jul 24, 2026
  2.0
  Pool was disgusting - dirty, oil slicked, brown water. Would not go in it was so gross. Pool furniture had either stained or missing chair pads, other pool furniture without pads was covered in bird poop or really worn out. The rooms were beat down, old, outdated. Beds were clean and comfy. Hallways were grimy. Breakfast was great. Location was safe. Would not stay here again.
• AH

  April Hurtado

  Jul 12, 2026
  1.0
  Upon check-in, we were greeted by a very pleasant young man. However, upon entering our room, we noticed the hotel is very rundown. Our bathroom door handle was broken, the faucet and the sink handle were broken. The bathroom door was too big and so scraped the ceiling when you closed it. The bottom dresser drawer was broken. The floors were filthy and had stuff all over them. The towels in the restroom were still soaking wet. Not sure if they were changed out or just re-folded and put back. Both the comforter and the sheets had black hair on them and stains. For the price we paid for the night, we expected a much nicer room.This hotel has a lot of potential but needs a lot of work!
• RR

  Roberto Rodriguez

  Jul 10, 2026
  1.0
  What sucks most is people passing by not looking at the reviews will fall for the main entrance. The rooms are the worst i ever seen I’m from El Paso and I used to live in the area. I don’t know how this place is still open. The stench of this place is un healthy. The blankets looked like they reuse them without washing. Rooms say no smoking but are full of residue from previous folks staying. Before you pay 100$ in deposit and you feel to stay check the room they are offering you better yet stay at the holiday inn across the street. This place needs to change its name cause I know best western hotels are nothing like this place. I checked in and checked out the same day.