Best Western Plus Royal Mountain Inn & Suites

Avis

• CN

  Chris Nelson

  5 days ago
  1.0
  Gross. I know BW’s can be hit and miss but this one’s a miss by a mile. Pool was green, carpets were disgusting, room stunk. Staff was nice enough but the hotel is long overdue for refurbishment.
• SM

  Samantha Moore

  Aug 15, 2026
  3.0
  Not worth the money. Rooms are dated but clean. Picked this hotel for the outdoor pool but it was nasty and not able to swim!
• SP

  Shera Princess of Power

  Jul 11, 2026
  5.0
  Very good
• GG

  GENE Glasco

  Jun 24, 2026
  5.0
  Normally I stay in a different hotel chain. But for now on I will be staying at this location. Meagan at the front desk was very helpful and is the reason I stayed her. Definitely will be staying here for now on !!!!
• MM

  Mark

  May 30, 2026
  1.0
  They should rename this place Worst Western. I travel a lot and have stayed at a lot of motels and hotels. This is the worst place that I have stayed in many years. I could understand if this were some little roadside motel that was 70 years old but there is no excuse for a brand like Best Western to keep this hotel as a part of it's portfolio. First, the place is filthy. I stayed on the second floor and the entire hallway smells like a mix of cigars, urine, and puke. The room wasn't much better. The carpet is beyond cleaning. It all needs to be replaced. The bottom of the bathroom door had water damage and wouldn't open all of the way. The breakfast is the same exact thing every morning. They have bread, jelly, etc., but they also have scrambled eggs and sausage patties every single day. No bacon, no sausage links, no omelets. The TV didn't work either. I mean it did intermittently, and no, it wasn't the batteries on the remote. The on/off switch on the TV didn't work either. I just watched stuff on my laptop. I left yesterday morning around 5:30 AM and there was a big pile of trash next to the front door. I came back around 1 and it was still there- at the front door, so you know they saw it and just didn't care. I will be travelling for the next 2 weeks and will have second thoughts about staying at any Best Western of this. Corporate needs to get their eyes and noses on this place. (Actually, I'll send them an email in a day or two) It doesn't deserve to be a part of the Best Western lineup. I had limited interactions with the staff. I don't have exceptionally high standards or anything, but I do have some. This smelly place didn't meet them.