Best Western Plus Music Row

Avis

• AF

  Ana Freitas

  3 days ago
  1.0
  Las habitaciones tienen un olor en el piso 2 inaceptable, no se puede estar ahí del mal olor que tiene y el personal muy grosero, sabían que hay mal olor aceptaron cambiarnos a otro piso donde tienen un “un poco de mejor olor”
• KM

  Kitty Marsh

  Jun 15, 2026
  5.0
  Front Desk: For the price, it is a decent hotel to stay in especially if you do not want to splurge as your goal is to have a good place to crash at the end of the day. When we arrived and given our room, we found the room musty, a bug was crawling on the floor which my husband crushed to it's death, and the bed skirt has a stain that seems to be a puke stain. We went back to the front desk to ask for another room and were given another one. Not wanting to haul out luggage again and be disappointed, my husband went to the room while I waited at the front desk, but when the elevator open, there was a barking dog minus its human greeting him. He shooed it away and ran down the hall but in a split second the vicious thing back so my husband never got to the new room to check. He went back down to where I was waiting for him by the front desk. He reported the incident and we were given another room key to check out. Roki, (sp?) who was at front desk that evening, took note of the description of the dog and he said he will find out who the owners are. He said he will also check on housekeeping in the morning about the 1st room's state. We appreciate this as a guest when front desk would make things right. Room: This time the room is good. It did not smelled, it was at perfect room temperature, and clean. We had a long day from traveling from WA and touring as we landed that it was nice to be crashing on a comfortable bed with very soft pillows and comfy sheets and comforter. Only ding I probably will give our room is the coffeemaker. There seem to be a film of calcified stuff clinging to the water receptacle (see picture) and is not dispensing water well. Breakfast: It was decent. They server a variety of cereals, had pancakes (you make your own), selection of bread, scrambled eggs and sausage patties (which containers were constantly filled), apples, bananas, a variety of yogurt, variety of single-serving jellies, a toasting machine, and instant oatmeal packets with a variety of toppings. Only thing I dis not like was their coffee - it was strong but really difficult to get the best combination of coffee, cream and sugar. As a guest, I appreciate that 30 minutes before they closed the doors to the breakfast buffet, someone announced "We will be closing the breakfast buffet in 30 minutes. Please take as much as you wish and we thank you all for being here. Have a nice day." Overall: Lobby is big with enough seating, guest have access to strong internet (downside, unsecured - more like the public wifi at coffee shops), they have a vending machine if you want something to eat in the middle of the night, ample, comfortable seating at dinning area, and decently clean. Like I said, for the price we paid ($188 for 2 nights stay), this is a decent hotel and will stay again here if we happen to be in Nashville again. We recommend it despite the hiccups as they did their best to address our concerns.
• LC

  Laurel Caccamo

  Jun 12, 2026
  5.0
  My family and I were very happy with our first time being in Nashville, staying at this hotel. The people were very friendly, especially Sophie from the front desk! She made my little boy laugh and giggle, everytime passing her. Rooms are clean, stocked up on necessities, beds are cozy and no slamming of doors or loud people at night. We Definitely plan to stay here again, may be here annually, at this hotel! Love from Chicago!
• K2

  Ken 2

  Jun 8, 2026
  1.0
  Considered giving a 2 star but the lack of security in the parking lot is just too bad. Truck behind me had their windows smashed in and nobody noticed it. Personally, my A/C was busted and didn't work. Hotel smelled wack and so did the room. Room had a clean appearance at first but wasn't cleaned very well. I can say the staff was nice at least but nothing out of the ordinary for me to note. Shower head was horrible too. The area its in doesnt look bad but I was told even before the truck incident that the area wasn't exactly trustworthy. Just spend the extra money elsewhere. Not worth it
• BW

  Belynda Warner

  May 30, 2026
  4.0
  We chose this hotel for the location/price balance and the good reviews. Overall, we give this hotel high marks. We had two rooms, and both were comfortable and decorated to fit the Music Row theme well. Air conditioning was exceptionally effective. Shower was clean with good water pressure and hot water. Bed was surprisingly comfortable. Towels were changed daily. My room also included ample storage space, a small couch, desk, portable table, safe, coffee, microwave, and fridge. The coffee was good, but I sure wish hotels would realize those little plastic wrapped packs of pink sweetener, powdered creamer, and sugar are truly awful. The lobby had a nice little pantry with basic food items and necessities, plus seating areas and massage chairs. There is a small business center and a phone charging station. Breakfast was included, and was one of the best I've had at a hotel of this price range. Omelette station in addition to waffles and pancakes, hot meats and cold yogurts, fruits, breads, juices, coffee, milk, water... very nice. We sat in the lobby to work for a few hours, and I wish they did not block off the breakfast area in the afternoon - those tables had access to electrical outlets, while the available tables did not. But, at least I felt assured the breakfast area was clean. The breakfast staff did an exceptional job of not only cleaning, but also accommodating guests. Our only complaint is the less than generous cancelation policy. We gave 24 hours notice that we would have to check out one night early due to an issue unrelated to the hotel, but after two front desk agents had a conversation in front of us in another language, we were told 48 hours notice was required. And, even though we had checked in the night before, the front desk agent said "If only you would have told us yesterday." If only we had known, we would have. I understand the burden of lost revenue, and I also feel top tier loyalty members should have some leeway. Anyway... had we not experienced that, I would have given this hotel five stars, as we did have a comfortable and enjoyable stay.