Best Western Plus Galleria Inn & Suites

Avis

• CA

  Carliyah A

  4 days ago
  1.0
  They have a not so pleasing smell coming into the halls leading to the rooms.. Also has a really bad Ant problem.. I was moved three times to different rooms and the ants are insane. I give this hotel a very low rating. NEVER AGAIN!!!
• AR

  Amanda Rowe

  4 days ago
  2.0
  I don't know where to start—maybe with the check-in experience, which hadnt acknowledged my notes and messages sent a week earlier. I needed a double queen on the first floor for my mom's spinal surgery, fearing the elevator would jolt her, which it did. The agent then offered me a handicap room on the 2nd floor for the inconvenience, after she couldn't figure out how to assign it stated that it wasn't available. I was able to pull it up and told her that she needed to review her inventory because it was infact showing available. She ignored me. The 'buffet' was a basic hot breakfast with limited options. The room had a yellow toilet and bath from the early 2000s, with chipped paint and shoddy caulking. The halls smelled of marijuana, and staff seemed untrained—they couldn't even process a pantry charge despite a $100 incidental hold. The business center computer was down, and the room was being used for storage. I had a DND sign on my door and asked housekeeping for fresh linens, but they did not have clean linens yet. I told the front desk I would pick up clean linens later. When I returned, the agent had no clue about my request and could only locate one washcloth, one hand towel, and one bath towel. I gave up and went back to my room, wondering if I had entered a time capsule of outdated hotel standards. Do yourself a favor: pay the extra and stay with a Hilton, IHG, or Marriott that you know has QA inspections. I'm still kicking myself; I knew better.
• NM

  Naomi Marlow

  6 days ago
  4.0
  Nice hotel, good rooms and good breakfast. A few minor issues but overall would come back.
• PB

  P Baxter

  Aug 21, 2026
  5.0
  Courteous and helpful employees. Room was clean and large tv. Clean and safe environment. Great location. Breakfast is good.
• CM

  C. Martinez

  Aug 8, 2026
  3.0
  Very convenient location right off the HWY , with gas strong and restaurants within walking distance. Hot breakfast good options. Not alot of foot traffic at night. Rooms need some updates , no usb and room was musky and beds are ok .