Best Western Charleston Inn

Avis

• TW

  Terry Wiser

  Jun 19, 2026
  4.0
  The room was spacious and clean, except for the floor. Breakfast was very good with many choices. The location was wonderful. Our room was in the back and we didn't hear any noise or traffic. Also the hotel is located close to several places we visited.
• SA

  Sylvia Arriaga

  Jun 15, 2026
  1.0
  Very rude woman at the motel front desk. The room wasn’t ready at 3:00 pm, and she refused to give us an estimated time as to when it would be ready. She basically said it would be ready when it would be ready. She couldn’t give us another room bc there were only certain rooms for pets yet the motel was 90% empty. It’s supposed to be a dog friendly motel and she was being very rude about my dog. Don’t work in customer service if you don’t have customer service skills. The man that took over when she left, was very nice.
• CH

  Christina Harrison

  Jun 10, 2026
  3.0
  Great location because of proximity to things. The whole place would benefit from an upgrade. While the beds were comfortable, the bathroom needed a thorough deep cleaning. There was mold, broken tile, hair from previous guests, etc. There were blackberries & weeds growing in the bushes in front of our room. Beware of the palmetto bugs..they're everywhere! We went to the breakfast area while "Ms Shay" was on duty. Ms Shay was nowhere to be found even though there was plenty to be done in the dining area. She was stuck to her phone in the room where she prepared food. When my husband peaked his head in the door to let her know that the apple juice was pouring out of the machine onto the floor, she seemed bothered that she had to put her phone down. The one positive that I can mention is that the nice man from Nigeria that checked us in was very friendly.
• PL

  Pattie Livezey

  May 30, 2026
  1.0
  I am a Best Western Rewards Member and have stayed at many of their hotels for years, however this has to be one of the MOST DISGUSTING Best Western Locations to date. We checked in 5/28. Upon arrival we noticed The room had Sewer Flies, Knats actively flying around. I notified the front desk and they offered to put us in another room. Upon walking in there was a dead roach on the desk and 2 others that scurried. I took a picture. It was very late so we Went back to original room to find small roaches climbing the bathroom wall and 1 that scurried across the counter. Even though it was 12:00 am, We QUICKLY packed our things and found another Hotel!!!! The hotel is dark, Dreary, run down and doesnt look like the photos. The staff was very nice, however sleeping with Roaches and sewer bugs is NOT ACCEPTABLE!!!!
• CN

  Camelia Nasr

  May 28, 2026
  1.0
  Cockroaches everywhere!!!! Worst hotel of my entire life. I don’t know how it’s possible that this place is still renting rooms to guests. We arrived at 11:30 p.m. after a 5-hour drive, thinking we’d be able to take a shower and lie down. But when we got there, while carrying our luggage up the stairs (because, yes, there’s no elevator), we saw cockroaches on the stairs. We figured it was because of the heat, but when we walked into the room, we found three live cockroaches. It was impossible to sleep in that room. Cleanliness is the foundation of any hotel. The rooms and furniture are old, but for the price, you could say it’s passable. But the lack of hygiene at this hotel is serious. We turned around and returned the keys. A very kind young woman gave us the manager’s contact information. 0 news from him or from everyone else. The result: we found ourselves outside at midnight looking for another hotel. I sent an email and tried to contact him four times, but I didn’t get a response. I won’t give up on getting a refund. It’s not right to offer rooms in such a filthy condition. By the way: you absolutely must fumigate your hotel for cockroaches