Best Western Plus Philadelphia Convention Center Hotel

Avis

• UB

  Uncle Brian

  Jun 16, 2026
  2.0
  we arrived at 940pm tired and wanted to get settled in the hotel receptions was on the phone we waited and waited and waited and while we waited i heard it was a personal call after 20 minutes my wife said can we please check in?? he hung up after another minute and didn't mention our wait the idea of making a paying client wait to deal with personal business is what is making the US worker falling far behind other groups i'd much preferred a non US worker!
• TK

  Tracey Kryskowiak

  Jun 13, 2026
  1.0
  Do Not Stay Here. First, they say they are of the convention center...it is at least 3 blocks away with other, nicer hotels around. No parking means you park 2 blocks away, but have to do a circle around the block to get there. Then, parking is an additional $38 for overnight, but add $5 if you drive anything other than a small car. They let the public hang out in the lobby and would rather talk to them than paying guests. At 9pm they lock the front door and you can only enter with a key card. I feel like them letting anyone in during the day (mind you, no restaurant or bar inside) sets up the need for that. And the room had a regular window that looked into some kind of room that had footprints leading right up to the window. That window also faced your safe. Multiple customers said they were either scammed at parking or felt unsafe at the hotel. We stayed less than 2 hours, just long enough for quick showers and left. Tried to complain but was never acknowledged at the desk. Was only able to say I wasn't staying, that I would be checking out before they started ignoring me. Of course, no type of refund given, even though Hotels.com tried to get me something. Edit to add that whoever answers their reviews like to act like they care. However, don't be fooled. If you go through reviews you can see that nothing changes. Honestly, I wouldn't be surprised if they had some sort of exchange system to get reviews. If they were so sorry about anything they would have allowed at least a partial refund. The hotel was not full of paying guests per reservation sites, so they would not have lost anything by a partial refund.
• AG

  Agustina Galantini

  Jun 5, 2026
  1.0
  This is the worst hotel I've stayed in in years. Breakfast: basically non-existent. The juice is artificial, the fruit is to be cut, but there are no real knives, so it is impossible. The scrambled eggs seemed reheated; it was horrible. The coffee machine wasn't working. Everything runs out immediately. The tables move. A mess. Room: The bathroom's light didn't work (they fixed it). The pillows are good if you want to sleep sitting down. I sleep lying down, so I couldn't sleep. I asked them for thinner pillows, they wrote it down and brought me even bigger, huge pillows. Which, for me, indicates it was intentional. You can't write "smaller" and bring "bigger". The room was FREEZING cold, even if it was spring, and the heating system didn't work well (if at all). They didn't clean the room, even though I came back around 7 pm. Plenty of time, I'd say. Personal: The front desk worker was in a bad mood and kept expressing his frustration by banging on doors. He had a line of people waiting for assistance, and all he did was complain out loud, go back inside, bang some doors, and come back. The manager didn't care one bit that the staff was making people nervous and creating a hostile environment. Do yourself a favor. Find another hotel.
• BT

  Bmore ThanDance

  May 25, 2026
  2.0
  Over the weekend, i booked 3 rooms for colleagues at this location. What felt to be a great experienced started off absolutely horrible. I’ve worked the hospitality industry for over 20 years. Never have i encounter a moment where i was ignored, consoled then ridiculed behind my back. The rooms were already paid for via the website booking. Upon checkin i was told that my credit card wasn’t accepted because it was “Apple Pay”. My credit card is a master card issued through golden sachs bank. The front desk associate continued to be beligerent in her expressing the hotel did not accept “Apple Pay”. Another staff member stepped in to ask me if i had another card. I didn’t want to use my debit card as that holds up personal funds compared to my credit card which would release the holds quicker. There was no explanation on why they wouldn’t use or allow me to swipe my credit card to verify that their system wouldn’t accept. The young lady who stepped in expressed her confusion as well and ensured she would get to the bottom of it. I proceed to use my debit card holding up my funds for the weekend. All of my colleagues were over 21 years of age with ID and credit cards. For whatever reason i was asked to sign and assume responsibility for each room as if they were children being placed in the room. We were treated as if we were minors checking in. I don’t want to get into my assumptions on why, however i decided to let my colleagues stay and i booked myself into the courtyard Marriott around the corner where i had no issues using my Mastercard which wasn’t referred to as “Apple Pay”. What was more offensive is as my colleagues sat in the lobby, the young lady who was suppose to get us answers proceeded to ridicule and talk down on us and the situation to management. That’s what led me here. I spent a lot of money, was treated like a child, disrespected by multiple members of staff and was told i would be presented with solutions that never came. Wouldn’t recommend this experience on anyone.
• SY

  Steven Yager

  May 25, 2026
  3.0
  Low marks on the room for size of the room and the way the furniture is set up. We could barely get into our room. However, after moving the table and chair, we were able to get into our room fine. There was no microwave in the room. So, we couldn't really have anything. Heated up in our room without going all the way down stairs, which, unfortunately, seventh floor to the main gloor was about a two minute ride. The coffee maker in our room had a lot of floating debris inside the water reservoir. We did not even try to use it after noticing how bad it looked. Again we had to go downstairs and get coffee. When I informed the girl at the front desk she said they would look into it. Yet, nothing...... Service would have been marked lower. Had it not been for Dominic who checked us in. He did an amazing job getting us in quickly and letting us know exactly where to go. He also gave us ideas for possible places to eat. There was an incident with the breakfast staff. Arguing about having enough spoons for the eggs. He told the person he was arguing with. Just use a cup from right over there, kind of unprofessional, and why do you not have more than just three or four spoons in the whole hotel. No big problems with the location. Hotel was close to a lot of the things we wanted to see and do. The only problem with location was the car was parked two blocks from where we were actually staying in an outdoor parking facility.