Best Western Plus Sandusky Hotel & Suites

Avis

• KF

  Ken F

  Aug 26, 2026
  1.0
  Worst room I have ever stayed in. Dirty, smelly. Internet is so weak the only time you can use it is in the bathroom. Room never did cool down. We were excited when we saw there was a jacuzzi in the room until we took a closer look. The last person to use it must have been pig wrestling. We have been coming to Lake Erie for years. Love the beaches but this will be our last visit to a best western. Oh receptionist at the desk was pleasant.
• RJ

  Regina Johnson

  Aug 25, 2026
  4.0
  That was fifteen minutes from cedar point. But it was not that clean, and the elevator smelled really nasty. I even sprayed something and it didn't do any good.
• JB

  Jamillea Banks

  Aug 18, 2026
  5.0
  Great location, I had the king suite, pretty spacious for 2 people. Came equipped with a mini fridge and microwave and coffee maker all pluses. Comfortable bed, clean, ac works really well
• JB

  Jeanne-Marie S. Bolin

  Aug 11, 2026
  2.0
  The hotel’s location was perfect for our needs. It was convenient for grocery shopping and provided easy access to the Cedar Point Sports Center and Cedar Point. Our rooms were also clean and comfortable. However, there were a few issues during our stay. The hotel seemed to be consistently short on towels. Housekeeping would come into the room, but we were told we had to wait for clean towels to be ready and then request them separately. The hotel also had a pool, which was a nice amenity to have, but unfortunately, the water was not warm and there were no towels available in the pool area either. This added to the ongoing issue with towel availability throughout our stay. The most disappointing part of our experience has been how the hotel handled an item we accidentally left behind. I called the day after our stay and was told that the item had been found and was at the front desk. I was told that it could be mailed back to me. It has now been a month, and after MULTIPLE phone calls to the front desk, I still do not have the item or even a clear answer about what happened to it. On at least four separate occasions, I was told someone would check on whether the item had been mailed and call me back with an update. I never received those return calls. Now, after a month of repeatedly following up, no one seems to know where the item is or whether it was ever mailed. I completely understand that accidentally leaving an item behind was my responsibility. However, once the hotel confirmed that the item had been found and was in their possession, I expected better communication and follow-through. Being repeatedly told that I would receive a return call and never receiving one has been extremely frustrating and disappointing. While the convenient location and cleanliness of the rooms were definite positives, the lack of towels, the disappointing pool experience, and especially the lack of communication and accountability regarding my lost item have significantly affected my overall impression of this hotel.
• JL

  Jobeth Leamman

  Aug 8, 2026
  1.0
  I won't stay here again. The first room they gave us was filthy. The carpet hadn't been vacuumed in months it seemed. Typically I check beds first, but the dirty floors stole the show! The bathroom also had not been cleaned. There was blood splattered on the floor and mountains of hair around the toilet. I couldn't give it zero stars or I would. They offered to clean the room again, which they did, and it was still dirty. The blood was gone, but still not vacuumed. I asked for another room on the 3rd floor as we were there for a volleyball tournament and others on the third floor said their rooms we're not spectacular, but in better condition than mine after the second cleaning. I checked the third floor room and it was not as clean as I would like, but notas filthy dirty as the first. They did give me a discount, but I will never book here again. There was also a weird opening at the front of the hotel. It looked like glass panes should be there, but there were none and it opened directly into a banquet hall type room. No screens and people smoking out front allowed anything and everything to come in! There was also a child behind the desk, which I thought was weird, but I'm a mom so I get it. If you need to stay in this area, I would recommend the holiday inn express. Another family staying with us this weekend left and went there as there was someone already in their room when they got to it and opened the door! Yikes!