Best Western Hilliard Inn & Suites

Avis

• AM

  amy mccord

  6 days ago
  5.0
  I love staying at Best Western. Always great customer service, comfortable beds, swiming pool is always a plus.
• AS

  Ashley Smith

  Jun 14, 2026
  2.0
  My husband and I went to a concert and planned on staying here overnight after getting in late. I called ahead to the front desk to ensure that checking in after 11pm or midnight would be okay without cancellation. I was told since they had someone at the desk 24/7 there shouldn’t be an issue. We arrived to check in a few minutes after midnight. It was clear we walked in on other unhappy guests as reservations were mixed up and card readers were not working. We gave the manager our name and drivers license to check in. After 10+ minutes of watching him poke around on the computer, we asked what the issue was. He stammered saying he cancelled our reservation and was trying to get us another room. He kept saying we booked with a third party (we went directly through the best western website) and he needed more credentials to reserve another room. He kept making excuses and made us stand in the lobby with our luggage and food for over 30 minutes saying how he would work with us to get another room just give him more time. It was clear he was not competent and more time would not have made a difference, forcing us to drive 3 hours home, arriving at close to 4am. Becasue of the concert, this hotel and likely every other one around was booked solid. Very unprofessional, and very disappointed after an otherwise wonderful day.
• JR

  Joseph Rudzinski

  Jun 13, 2026
  3.0
  Everything is fine just way over priced and not detailed. Exercise room is crap, No water. Im a diamond BW member, no bottle of water. Room could use an update, clean the vents, slight muggy smell. 4 ppl on my stay, not enough pillows, not enough towels. But everyone was nice when I asked for more. AC is either full go or you have to turn it off. If you have kids, make sure you bring something to cast because channels are very limited and no kid options. Typical BW breakfast, no complaints there. I understand were paying for location but a lil attention to detail would go a long way.
• TS

  Tammy Sand

  Jun 13, 2026
  5.0
  This is the most comfortable hotel I've ever stayed at. The rooms are very clean and the beds are extremely comfortable. The staff are all very friendly.
• CA

  Caden Alexandra

  May 27, 2026
  5.0
  I had an exceptional experience at this hotel. We stopped our drive around 1 am and had lovely customer service from Q on night duty. She took care of us when several other hotels were not accommodating, and she went above and beyond to help us with our medical cooler situation as well. The rooms were VERY clean, I mean white glove clean and you could have eaten off the shower. The linens were also nice and clean and fragrance free which I’m very sensitive to. All around a wonderful experience and if we pass through again I would 100% stay here. If all best westerns are like this then I am a newly converted customer!