Best Western Plus Keene Hotel

Avis

• TG

  Tim Gray

  1 day ago
  5.0
  The breakfast lady was so nice and the breakfast was actually very good with one of the biggest selections available and 24hr coffee
• AR

  Andrew Rich

  Aug 17, 2026
  1.0
  The room they gave us was awful. The paint on the ceiling right above the bed was peeling, and we were afraid the paint would land in our mouthes while we were sleeping. They finally gave us another room, and that room smelled like wet dog. The restaurant had poor quality. Fried greenbeans were AWFUL. TOO BREADED AND OVER FRIED. Onion soup was tasteless, and there were3 tiny morsels of fish in my fish and chips. Talked to the manager, but she couldn't have cared less
• SK

  Siobhan K

  Aug 16, 2026
  1.0
  This is not what is expected when booking Best Western Plus. 1. Massive amount of drain flies - we had to plug the overflow hole with tissue, as well as the drain. No drain plug in the sink. The black sludge was nasty. 2. The shower doesn’t drain - backs up so we’re standing in dirty water - not just from our shower. 3 The hotel blow- dryer was melted when I picked it up. Took 20 min to have someone bring a new one. 4. Our room wasn’t serviced and when I called the front desk, I was told it would be 30 minutes to have someone bring fresh towels down. I was unable to go pick them up - I have a medical reason for not picking them up myself or I would have. I was at the last room on the end. I was told the hotel was busy so they were too busy to service our room. We were not advised at check in that we needed to request housekeeping, so it is a fair expectation. 5. The AC rattles so hard at start up - it’s hot and it is needed throughout the stay. Even with ear plugs it wakes us up. When we left the hotel this morning, I let the front desk know about my concerns. She was apologetic and said she would have maintenance come and fix the problems. Nothing was fixed. Waited 30 minutes for towels when they were needed immediately. More flies in the bathroom, had another dirty-water shower, used a wet towel that had been put in the shower on the floor to indicate we wanted towel replaced, Lori in the dining room at breakfast was amazing. She is a happy, kind and a dedicated employee. Amazing!!!! The food was the best out of all the included breakfast offerings.
• JM

  Joleah Massiah

  Aug 14, 2026
  2.0
  When you first walk into the lobby it looks clean and modern, however, once you get beyond the ceilings are missing tiles, piles of dirt are swept into small spaces by ice machines, a terrible musty odor, walls are dirty and carpets are stained. Room attendant carts and laundry bins left out in hallways. The room I was in specifically (173) smelled horrible and you could tell they over used Arm and Hammer Pet Control powder on the carpets. Corners of room, walls, sofa and bathroom were disgusting. I cleaned myself with disinfectant but it was still so gross. I even covered the sofa with a sheet so I didn’t have to look at how disgusting it was. Throw pillow and decorative sheet on bed have clearly never been washed. Fabric bed skirt was stained as well. Gym smelled like cat urine. I was there for 5 nights and not once did anyone come to clean, replace towels, etc even with the sign asking them to in the door. I left one of the garbage bins outside of my room and it took over 24 hours for them to empty. Very nice staff but other than that I would not recommend at all. Pay the additional money to stay at one of the Marriotts in town.
• ZS

  Zach S

  Jul 13, 2026
  1.0
  Very disappointing experience here. When I checked in for my 3-night stay, I asked the lady at the front desk if there were any rooms on the first floor. I was informed there were not and that there was no elevator near my assigned 2nd floor room either. Upon entering the room, I was hit with a strong extremely unpleasant odor, what I would assume curry would smell like if you left it out for 3 days. After walking further into the room, I discovered the smoke detector was hanging off the wall barely attached by a single wire, and the toilet had visible streaks in it. The room was also extremely hot and the fridge looked like it hasn't been cleaned. I immediately called down to the front desk to ask for a room change (had to call twice to get someone to answer) and the same lady picked up. She asked why I needed a room change and then she tried to tell me the smell was their "cleaning spray" (did not smell clean at all) and that the smoke detector was fine since it had a wire connecting it. I insisted my room be changed and then she informed me they only had rooms on the first floor and asked if that would be okay, which is what I initially ASKED FOR when I checked in 10 minutes beforehand! The new room was in a hallway which looked like was actively being remodeled with plastic on the floor and shower inserts strewn about the hallway. The room wasn't visibly dirty, but did not feel clean either. The bathroom was very small, rusty fixtures, and the shower spit out dark gray water for the first few seconds. The bedsheet on one of the beds also had a hole in it. After a long day and returning for my second night, neither of my key cards would open the entrance closest to my room or my actual room. The same lady was at the front desk and said the cards must have been deactivated because of where I kept them (first of all, one was in a back pocket all by itself and the other was in my wallet where multiple other cards live an never have issues, and second, that is just not how NFC/RFID cards work). She was never apologetic, acted as though I was the biggest inconvenience in the world, and always blamed something or somebody else. Very poor customer service. If I had paid for this hotel myself I would have canceled and gotten a refund, but it was being paid for as part of an event for which I volunteered so I had to stick it out. Do yourself a favor and stay anywhere but here. P.S. The attached restaurant was decent but the portion size for the steak tips was lackluster considering the near $30 price point