Best Western Smoky Mountain Inn

Avis

• AN

  Anita Neal

  5 days ago
  5.0
  What a wonderful place to stay! The value was exceptional, the rooms were extremely clean, the beds were among the most comfortable I’ve slept on at a hotel, the whole property was beautiful, well taken care of and set up to be welcoming and enjoyable. While I don’t smoke, my sister does and there were plenty of designated smoking spots that were nicely set up and even covered so you don’t have to stand in the rain. These spots were not afterthoughts or alienating. They were intentional and thoughtfully accommodating. We also truly appreciated the extra personal little touches like outdoor furniture set up so you can enjoy the view (and there was a truly beautiful view!), a welcome note and even a goody bag with complimentary bottles of water, some microwave popcorn and cookies waiting in the room for us. ⭐️⭐️⭐️⭐️⭐️
• BE

  Becky Evans

  5 days ago
  5.0
  Nice motel. Stayed overnight, beautiful views of the Smokey mountains
• AA

  Atsmon

  Aug 9, 2026
  5.0
  GREAT VALUE for money. Clean updated rooms, great staff, cable TV, plenty of parking. Best value I could find for this price range.
• KD

  Karen Dowis

  Aug 1, 2026
  1.0
  Check-in process was easy. However, when going to front desk to convey concerns for cleanliness of bathroom, totally inappropriate response! Person at counter wasn't interested in seeing photos of hair and dirt. Instead questioned how we'd been in room for an hour and just noticing. We had taken grandkids to see pool and fitness center. HORRIBLE customer service! Grandkids were upset by desk clerks attitude and tone. Ridiculous!
• DM

  Dhiraj Matlani

  Jul 31, 2026
  5.0
  Great place,hidden gem for views. Just take the walk towards smoking zone. It leads to uphill , mountain view is uphill is majestic. Guest service is great and kind. We forget our baggage and called them as soon as we noticed. They kept it safely and returned us after 2 days as it is, while we were driving back through same route