Best Western Big Spring Lodge

Avis

• DM

  David Montes

  4 days ago
  3.0
  This is a good hotel, better than most options in Neosho. However if you can, I would stay in Joplin, more options and amenities.
• RN

  Rebecca Nunnikhoven

  Aug 14, 2026
  1.0
  Called for a reservation. Room prices were way higher than what was advertised. Got everything set on my reservation and then they had me call them to tell me they couldn't have a room type that I requested but instead could offer me a cot. No thank you. Poor service from these guys.
• CP

  Colleen Probst

  Aug 8, 2026
  2.0
  Bed was comfortable, a bit firm but ok. The tub was very slow draining. Carpet seemed clean, maybe new. The outside west door did not even lock!!!! This is not acceptable! The breakfast was so so. After 2 bites of the sausage links, I could not eat any more. The kiwi strawberry infused water was delicious! The eggs were not great. The biscuits & sausage gravy was so so. Not the worst hotel breakfast but certainly not the best. The room was clean & our room was very roomy. There is a new Freddie's nearby, so that was good. Looks like more businesses (food & retail) will be oming in the near future.
• MA

  Michael Adkisson

  Jul 1, 2026
  4.0
  Good Truck parking for semis
• TJ

  Tom Layne Jr.

  Jun 22, 2026
  1.0
  2/5 Stars My family stayed at the Best Western Big Spring Lodge in Neosho, Missouri from June 19 through June 22, 2026. The hotel is in need of significant updates. The furnishings showed visible staining, the carpet had multiple spots and worn areas, and the overall condition of the room did not meet the standards I typically associate with the Best Western brand. The photos I took during our stay accurately reflect the condition of the room. As a family, we generally decline housekeeping service during our stay. We are uncomfortable having strangers enter our room, and most hotels are happy to provide fresh towels upon request without entering the room. During this stay, I was given a trash bag with my room number written on it and instructed to bring our used towels to the front desk since we wanted replacements. I suggested leaving the towels outside the room door, which is a common practice at many hotels, but was told that was not done at this property. Because we were leaving for the day and did not have time to perform what I considered this housekeeping task, I left the used towels in the room and departed. When we returned that evening, it was clear that someone had entered our room despite our privacy sign being displayed. The used towels had been removed, but no fresh towels had been provided. When I asked the front desk why someone had entered the room, I was told that housekeeping had reported an unusual odor coming from our room, but later determined it was actually coming from a room across the hall. While in our room, staff removed our towels. I understand that hotels may need to enter a room despite a privacy sign in limited situations, such as a safety concern, maintenance emergency, or a welfare check. However, in this situation, the explanation provided was confusing and unsatisfactory. The odor was ultimately determined to be from another room, yet staff still removed our towels and did not leave clean replacements. That made the entry feel less like an urgent safety concern and more like our privacy request was disregarded. Most of the staff were generally polite, with the exception of the male front end clerk on Sunday night. However, the condition of the property and the handling of this situation left us with a poor overall impression. Unfortunately, this was not the experience we expected from a Best Western branded hotel.