Best Western Okemos/East Lansing Hotel & Suites

Avis

• CP

  Chad Peaks

  4 days ago
  5.0
  Very friendly place! Very accommodating!
• MW

  Marquitta Warren

  6 days ago
  3.0
  Hard to locate the actual door to go into hotel. And pool is green
• AG

  Allie G

  Aug 12, 2026
  1.0
  They absolutely refuse to give the deposit back. They charge 100 deposit. And only give back 10. Then they also tell you "no, we gave the full refund, call your bank"..and then go "oh, nope, we only gave back 10..and I don't know why.." Doubt we'll stay at another. We would rather pay double for a family of 5 than ever stay with these places again. Absolutely don't bother with them. EDIT: thanks for the reply. Still doesn't explain why your STAFF tells us it was a full refund for the deposit..that turned in to ONLY a 10 refund. That isn't 90 or 100. So, again, will still keep the 1 star. 🤷‍♀️ Nothing was left behind, all trash was in the ONE trash bin in the room, all towels were gathered up for your house keepers. Not a thing to keep a refund. After we've been well long gone.
• JL

  Jennifer Lee

  Jul 22, 2026
  2.0
  The house keeping staff started knocking on doors at 8:30am again at 9:30 then 10:15 and with a late check out of 12 they knocked again at 11 then at 11:30. Then I was charged a 25$ fee for my service animal. Called them and I still haven't got the 25$ back yet. It's been 4 days. Sheets were on inside out. And the mirror still has spots from sometime brushing their teeth. Dust on the lamps and the carpet smelled horrible by the bathroom and the door.
• JW

  Julie Weaver

  Jul 18, 2026
  3.0
  When we got checked in and got to our room, the room reeked of weed. I called the front desk and she put us in a different room. The room is nice, but when we went to take a shower there was hardly any pressure to get the shower to work. You had to turn it all the way to hot and then slowly turn it to cool. I said something at the desk, they sent maintenance down, he looked at it and said I don't have a part but you should be fine. 😑 The other issue is you cannot control the air. It says it's set at 65, but when you check the actual temperature it's 69/70. Also you cannot set the fan to stay on, so when it cools to a certain temp, it shuts off. It has a motion sensor on it.