Best Western Benton Harbor-St. Joseph

Avis

• PS

  Pal Singh

  Aug 12, 2026
  1.0
  This is another location contributing to downspiral of BestWestern Hotels. Looks like the QUALITY ASSURANCE AUDITORS of Best Western are compromising on the quality for personal benefits. Rooms SMELL BAD, Carpets dirty, Bedsheets don't smell clean, Check out all the dirt accumulated behind the TV Cabinet. Bathrooms have all the cracks that you can see if picturs could be posted. TV Romote is missing and the front desk responds by saying "it should be there". Front desk employee discloses during check in regarding BW policy for penality if you smoke cigarette in the room and it sounds good, I don't smoke, but the smell you feel as soon as you enter the room is DISGUSTING and does not go away during your whole stay and if you note this smell is not in the Lobby or entarnce of the hotel. If you felt the same experience DO NOT BOOK BEST WESTERN ANY MORE.
• SK

  Sharli Kaltenbach

  Aug 8, 2026
  5.0
  Bathroom door did not latch.
• KR

  Krista R

  Aug 1, 2026
  3.0
  The rooms are okay for how old the hotel is. The staff on the other hand is horrible. The lady that was working the front desk felt no need to put her phone down to check us in. Her movie on her phone was more important than taking care of the guest coming in.
• JG

  Jaynee Germond

  Jul 30, 2026
  4.0
  Older rooms, but clean and well kept. Bed is comfortable. Facilities are beautiful. Room smelled strongly of cigarette smoke when we arrived. I notified the desk clerk immediately to make sure that we would not be charged for cleaning.
• AB

  Alan Brown

  Jul 27, 2026
  5.0
  Nice hotel. Great pool, which is honestly why I booked as my kids are water babies. Indoor/outdoor pool with a little corridor between the two. Hot tub. Good breakfast with the typical hotel fare (eggs, meats, waffles, precooked pastries). Rooms were clean and nice, but could use updating. TV had Netflix, which is nice. Staff was very friendly. Common areas clean and secure. Will be back.