Best Western Historic Frederick

Avis

• SS

  S_Hutchinson

  5 days ago
  1.0
  **Worst hotel experience I've ever had. I paid for a room and never even made it past the front desk.** Wish I could give zero stars At approximately 2:00 a.m., while traveling alone, I called this hotel because I needed a room immediately. I specifically explained multiple times that I was only five minutes away and needed a room right then, checking out later that morning. Despite correcting the reservation agent several times, she booked me for a 3:00 p.m. check-in later that day. When I arrived, the problems only got worse. I'm disabled and had to park an unreasonable distance from the entrance because the parking area closest to the hotel was filled with cargo vans. After carrying my luggage across the lot, I entered the lobby and found nobody at the front desk. There was only a sign saying someone had stepped away. I waited for quite some time before the employee finally arrived carrying food. Instead of apologizing for the wait, she was immediately rude, rolled her eyes, sucked her teeth, and told me that if I was in a bad mood, that was my problem. She showed no professionalism, no customer service skills, and no interest in helping resolve the reservation issue. The police were eventually called in an attempt to help me obtain a refund. Even after it was discovered that the reservation had been booked incorrectly, I was denied a refund for a room I never used, never checked into, and never even saw. To make matters worse, after refusing to help, the hotel attempted to have me trespassed from the property while I was simply waiting for transportation. The reservation agent made a serious error, the front desk employee was hostile and unprofessional, and management refused to take responsibility. After multiple phone calls and hours wasted, I am still fighting for a refund. Avoid this hotel if you value professionalism, customer service, accessibility, and basic respect.
• TR

  Timberlea Ross

  Jun 14, 2026
  1.0
  BED BUGs!!!! after they moved me rooms I went straight to the laundromat and I treated everything I owned that I brought with me I wake up the second day with bedbug bites in a different room now I’m being put out of the hotel and told that I brought them with me how did I bring them with me if I just treated all of my stuff with bedbug treatment at the laundromat cussing me out because this is my problem
• KY

  Kenyatta Young

  Jun 10, 2026
  4.0
  Note: not handicap accessible. Overall clean with free continental specialty breakfast. You can sign into netflix, prime video which is cool. Tv channels are limited. Clean rooms and nice comfortable beds.
• JM

  Joanna Matthews

  Jun 6, 2026
  4.0
  Rooms were clean, but they hotel is in dire need of a refurbishment. Bath tub is peeling paint and water in the sink backs up. On the plus side, staff was warm and welcoming. We were attending an event nearby so another positive.
• ML

  Maria Lewis

  Jun 3, 2026
  3.0
  I was in a bind and reserved quickly to have a place to stay. The bed is so comfy and the pillows are the ABSOLUTE BEST!!! 4 fluffy pillows and AC that actually works? WOW! A very pleasant surprise for this weary traveler.