Best Western Royal Plaza Hotel & Trade Center

Avis

• EC

  Erica Clay

  6 days ago
  1.0
  I checked in with my service animal, Dawn the manager took one look at me and decided I wasn’t disabled and that my guide dog was an actual pet. I have been legally disabled n partially blind since 2018. Disability discrimination is a real thing, I spoke to management, I spoke to customer relations, I’ve offered to prove I am legally disabled, still to no resolve. Managers unavailable EVERYDAY ? Best western I expected a higher level of hospitality and service towards your guests.
• JM

  Jamie Madore

  Jun 10, 2026
  3.0
  I recently stayed at the Best Western Royal Plaza Hotel & Trade Center in Marlborough, MA and found it to be a solid hotel with several strengths, along with a few areas that could use improvement. Check-in was quick and easy, and every staff member I interacted with was friendly, professional, and accommodating. I even stopped by the front desk later to request travel-size toiletries, and they were happy to help. The lobby is large, open, and clean, and the hotel offers several amenities including an indoor pool, fitness center, arcade area, outdoor patio, and the on-site All Star Bar & Grill. One thing I did notice was that the common areas felt unusually warm during my stay. Fortunately, the guest room itself was comfortable thanks to its individual climate control unit. The room was spacious and included a mini fridge, coffee maker, and reliable Wi-Fi. The bed was comfortable, I slept well, and the internet connection was excellent throughout my stay. The bathroom had good lighting and plenty of hot water, but the bathtub showed signs of wear and could use repair or replacement. Housekeeping also missed a few details, as there were a couple of areas that weren't thoroughly cleaned. If you're traveling with pets, be aware that pets are allowed for a fee, but there is currently no designated pet relief area. Given the size of the property, I think adding one would be a worthwhile improvement. The highlight of my stay was definitely the complimentary hot breakfast. There was a great selection of eggs, breakfast meats, hash browns, fruit, breads, cereal, oatmeal, yogurt, coffee, and juice. Even more impressive was the breakfast staff. Food was constantly replenished, tables were cleaned quickly, and team members regularly checked on guests. The breakfast team provided some of the best service I experienced during my stay. Checkout was simple and convenient, with options to check out either at the front desk or online. Overall, this Best Western offers good value with comfortable rooms, excellent breakfast service, reliable Wi-Fi, and friendly staff. While I think there is room for improvement when it comes to housekeeping details, room maintenance, and climate control in the common areas, I would stay here again if I were visiting the area. It may not be my first choice, but it is a solid option for travelers looking for a hotel in Marlborough with free breakfast, an indoor pool, and professional customer service.
• JF

  Jahs Fantasy

  Jun 7, 2026
  2.0
  Pool is great. Staff is great. My bed had bloodstains on it. When i went to go try and sleep some person next to me was banging for over 2 hours consecutive over 2 mice in his room. Moved him into 3 different rooms still had mice. Did not get any sleep FML.
• AR

  Alex Rubin

  May 24, 2026
  1.0
  We stayed in Room 575 at Best Western and unfortunately had a very disappointing experience, especially considering we spent over $1,200 and had booked two consecutive nights. First, the room was not very clean, and during our stay we actually found and had to kill a bedbug, which was extremely concerning. The bigger issue was how our reservation situation was handled. Before the second night, the manager, Dawn Ryan, specifically confirmed that we would be able to remain in the same room for both nights. Based on that assurance, we left expecting everything had been arranged. When we returned the next day, we were informed that someone had already entered the room, packed up our belongings, and assigned the room to another guest. This was despite having two bookings and being told we would not need to move. When we questioned this and explained that we were relying on what had been promised, instead of trying to resolve the situation we were told that if we continued objecting, we might not be allowed to stay on the property at all. Mistakes happen, but what was frustrating was the lack of communication, the handling of our personal belongings, and feeling pressured after raising a concern about something that had already been confirmed to us. Overall, this experience did not match what we expected for the amount we paid.
• JP

  Jess Place

  May 24, 2026
  1.0
  The front desk people seem to hate everyone. Incredibly rude. My son tried to buy a snickers and a soda from their lobby market (for the low low price of $14) and they made it so unpleasant he decided it wasn’t worth and gave up. When I had a question about checkout, the manager was rude and dismissive before I could even ask my question. The shower pressure was awful and would go from ice cold to scald your face off with a fractional turn of the knob. The TV worked sporadically and when I called the desk to ask for assistance, the hissing vipers at the desk were of no help. The Internet is so slow, it’s non-functional. There was a stain on the wallpaper under our sink… blood? Oil? Not sure, but it looked like whatever it was exploded from the floor up. At least it was something to look at, I guess… Oh, and the toilet would run off and on randomly. This place sucks. Lots of great hotels nearby without mystery stains or staff that hate the world and everyone in it.