Best Western Plus Chalmette Hotel

Avis

• OO

  Owen

  2 days ago
  5.0
  clean rooms, professional staff.
• TM

  Tammy Mercure

  Jun 9, 2026
  5.0
  We used to live in New Orleans and this is now our go to hotel when we go back. Great service, nice rooms, convenient to everything.
• AH

  April Hyatt

  May 24, 2026
  1.0
  The staff I encountered were extremely unprofessional. Terry the front desk person was so out of control and threatening that I had to call the police as I was in fear for my safety, her Manager did not help the situation. Must be bad leadership all the way from the top. I paid for 3 nights and had to be escorted safely off of the property by law enforcement before I even stayed 1 night. Completely unprofessional and I do not recommend staying here if you value your safety. If you expect to be treated as a guest, or with respect, go somewhere else.
• LC

  Lori C.

  Apr 21, 2026
  3.0
  I stayed here for the Hondo Rodeo (4/10/26) at the Caesar Superdome, which was about 25–30 minutes away. Traveling solo, I felt very safe—even though it’s located near a prison. The room was clean and comfortable, and having an Aldi right next door was super convenient. I ended up booking another night after finding out there was a parade on 4/11/26 known for “catching groceries,” which was a really fun experience. I did enjoy my stay and would stay here again, but I can’t give a higher rating because of a billing issue. Even though I prepaid online, my credit card (which was just supposed to be for the deposit) got charged for two full nights. I brought it up with the front desk right away, but they told me to check with the next shift—and I ran into the same issue again. It finally got fixed on 4/17/26. Overall, a good stay, but I’d recommend not prepaying online to avoid any problems.
• MW

  minnie wilson

  Apr 8, 2026
  1.0
  Terrible customer service !!!!! for me to cancel my reservation not even five minutes after making it and you guys still take over $300 out of My Account is armed robbery Then your reasoning for not wanting to give me my money back is because you guys will take a huge Financial hit ?????????? The lady that is at the front desk Refusing to let people speak with management or a supervisor needs to be let go… To not accommodate your customers or guests During a critical time should not be overlooked. I hope your customers decide to go elsewhere after I go to the media about this.