Best Western Geneseo Inn

Avis

• JB

  Jessica Berry

  3 days ago
  1.0
  I booked and paid through Expedia, I was never refunded my hold fee on my debit card and now ironically the phone number does not work to the hotel. I guess I’ll have to dispute the charges with my bank.
• VM

  Valory Miller

  May 25, 2026
  2.0
  Our experience at this hotel, under Ron’s ownership, was a mess. Upon check-in, I specifically confirmed multiple times with the staff that my small dog was allowed. I was told the pet fee was included—no issues. Fast forward one day, suddenly I’m told dogs aren’t allowed, and I was slapped with a $300 cleaning fee. After arguing, that magically dropped to $90—$30 a night—even though my dog was only there one night. Why am I being charged for extra nights? It felt like a random shake-down. To top it off, when we called for something as simple as toilet paper, the front desk said they didn’t know where housekeeping was. No walkie-talkies? No communication? Finally, the elevator license was visibly expired—definitely not a confidence booster. It felt like a poorly managed operation all around.
• AM

  Audra Marie

  May 8, 2026
  2.0
  We really wanted to like it. Rooms were good but the front desk staff in the morning totally ruined our experience. Checkout was at 11 and even though we’re were checked out we were told my husband couldn’t even stay in the business center working.
• MM

  Mel Mattson

  Apr 17, 2026
  5.0
  I had to make an unexpected overnight stop due to the storms. This place was clean and comfortable. Desk staff Jon was very friendly.
• RF

  Rock Hard Ride Free

  Apr 13, 2026
  1.0
  How do you function as a business in America without answering your phone?