Best Western Plus Caldwell Inn & Suites

Avis

• JA

  Jibell Ady

  1 day ago
  1.0
  Very bad service. They told us that they are keeping the $100 deposit before we ruin their property "because my 3yo son had a nosebleed" Very rude staff.
• RL

  Russell Lantz

  4 days ago
  1.0
  Very poor customer service. Extremely rude staff and General Manager. My family has stayed at many Best Westerns and have never been treated so poorly. We travel year around for sports and absolutely will not be staying with Best Western in Caldwell Id ever again. I give them a -10 customer service rating and would not recommend using there services. Motel 6 will treat you better. To top things off, with out my consent you pulled another $100 out of my bank account for incidentals. Thats $407.00 taken out of my bank account for a room I canceled less then a day after I booked. I spoke with Best Western customer relations, they felt the funds should be reimbursed. But the GM over rid there decision and said nope that's this families fault they should have read the fine print. I tried to stay 2 nights but you guys did not have the availability to accommodate the number of kids I had in my party. Kids who were staying in Caldwell for a youth baseball tournament. This Best Western and their GM absolutely stuck it to me and my family. They could have easily stopped the charge before it went through, they chose not to do the right thing, then have the nerve to take another $100 out of my bank account for incidentals, when I never checked in to the hotel. This has been the worst treatment I have ever received from any business. I have already notified my entire baseball family of the experience and will let all of my sports family back home know aswell. We travel year around for sports and will never stay in any Best Western again. Just last year alone my family and I stayed with Best Westerns around 5 times. I will most definitely take my business elsewhere and make sure everyone I know is notified of this businesses lack of hospitality. You robbed my family of $407 dollars. Your representative advised me to cancel my one large room and book two small rooms, to accommodate the number of guests I had. I did cancel my room, but found a bigger room that would accommodate the number of guests I had for the weekend at a different hotel. For that reason you chose to steal $407 from my family. That was a miss communication from your representative. There was a time when good business and hospitality meant something, apparently Best Western Caldwell no longer meets those standards.
• NW

  Nic Weingartz

  4 days ago
  5.0
  Very nice and clean hotel. Comfortable bed, nice linen and towels. Good toiletries too.
• JH

  Joel Haas

  Jun 17, 2026
  1.0
  If you're traveling with any governmental entity, make sure you have your government ID before trying to check in! Even with an ST-104 and a county credit card, they still insisted on charging me full price and ID sales tax! This would never work for our county clerk, so I had to pay $180 of my own money to cancel the reservation! I will never stay here again! The lack of training for front desk staff is unacceptable!
• DA

  Devan Ampuero

  Jun 7, 2026
  1.0
  The hotel is next to a car wash so we heard the vacuums all day. Our room smelled like it was rotting with body odor, called the front desk and they came and sprayed cleaner that did not help, ended up finding that it was the refrigerator in the room that had an awful smell that was making the entire room smell. It was unbearable, we called the front desk hoping to move to a different room but all they offered was to remove the refrigerator. We ultimately decided to leave that morning but were told we would still be charged for the following days stay. We absolutely were not going to continue to stay in this unbearably smelly room and the front desk offered terrible service, after demanding I would not pay for another day the front desk was able to credit me for the second day but then continued to rush us out of our room when we told them we needed time to pack up. I have never experienced such awful service nor stayed in an equally awful hotel. There are better options down the street.