SureStay by Best Western Helen Downtown

Avis

• RZ

  Rhonda Zepp

  Aug 13, 2026
  5.0
  Heather at the front desk was super friendly, helpful & informative. The rooms are spacious & clean. Bathroom is clean. Room smells fresh & clean. Location is great. Price is good.
• DJ

  Doug Jones

  Jul 31, 2026
  2.0
  Not clean. Lighting is so dim my wife had to put her makeup on in the car Smelled musty For the price is wad a disappointment
• DP

  David Pollack

  Jul 24, 2026
  5.0
  Decent place. Stay was super friendly. Beds could be better but I slept in worse. Quick little trip though.
• BB

  Brittany Bowland

  Jul 18, 2026
  5.0
  Clean hotel and friendly staff but ac did not get really cold and bed sunk in on the hole left side and hotel was safe and quiet
• KS

  Kim Sands

  Jul 17, 2026
  3.0
  Front desk workers have all been nice. Location is great to walk to things. Breakfast is simple and worked for us. They had the usual stuff like toast,bagels,cereal, some others was jimmy dean sandwiches u can heat up and waffle maker, etc. it’s right off main road so expect noise. There is construction next door to it right now building another hotel, so u will hear that about 7 am. The room- basic 2 bed room w fridge and microwave. Some updating has been done so looked decent, the beds were soft and clean, the tub could’ve been scrubbed better imo, ceiling needed a little Repair in bathroom but nothing that’ll hurt u. my biggest complaint was the floor. I’ve been a housekeeper,inspector, and supervisor in the past with a timeshare. So I feel like the floor was really uncalled for. We couldn’t walk barefoot or we got dirt and grit all in our beds. It was disgusting tbh. So I took one of the bathroom floor towels after we showered and it got wet just to scoot around the floor to clean it. The pic I added is proof of how dirty it was. Housekeeping needs to be more thorough so u don’t get lower on the star reviews. Hope this helps.