Best Western Gateway Grand

Avis

• RA

  Ron A

  Sep 28, 2026
  1.0
  I stayed at this hotel during family weekend at the University of Florida. They significantly inflated their prices due to the high demand- this is fine. However, I had no hot water for my showers and the explanation given was that the hotel was so busy. It's unfair to charge $370 a night and then say sorry for running out of hot water. Sunday, housekeeping knocked on my door at 9:20am. I told them it's too early. I left my room at 10am and returned 10pm. They never came back to the room. We also had to use the pullout couch and when we pulled the bed out, there was garbage underneath it. The front desk staff were nice. This is probably a decent, cheap hotel when it's not busy.
• SL

  Susan Lukasik

  Sep 21, 2026
  2.0
  Room was ok air conditioner extremely loud hard to control, breakfast was nice employès helpful
• SM

  Sylvia manning

  Sep 18, 2026
  5.0
  What can we say other than WOW !! Everything about this place was great !! The beds were comfy and the rooms were clean ! All the staff we came in contact with were all so friendly and cheerful and treated with us with respect !! I would recommend this place to anyone ... It was worth the extra hour drive or two from the original Best Western we were going to stay in at Richmond Hill , GA were their staff was racist towards white and latinos . But this place in Gainesville sure made our trip to Indian Rock worth staying at . Thank you for your wonderful service :)
• RC

  Rovelyn Clark

  Sep 13, 2026
  5.0
  I come back and fourth from traveling for work for years and the house person was not to good at his job the last few years until I met John the new house person he is amazing makes me feel comfortable makes sure my bed sheets are clean and towels if I need anything he comes to help I always see him walking back and fourth with towels in his hand and he always haves enough time to talk to me and have a great conversation . If it's something that need to be cleaned or fixed John can do it thank you John for your amazing customer service ..
• WT

  We Tiny Travelers

  Sep 5, 2026
  1.0
  When we chose this hotel as a last minute stop halfway through our drive from Miami to Atlanta, we truly thought today’s review would be completely different. But as they say, you shouldn’t judge a book by its cover, and unfortunately, this was one of those cases. What made the experience even more confusing is that we chose this hotel largely because of its very positive ratings: 4.4 out of 5 on Google and 8.4 out of 10 on Super.com. Those are ratings that suggest a good, clean, comfortable hotel, not the disgusting, filthy room we ultimately found ourselves forced to sleep in. When we arrived, the exterior of the hotel and the lobby actually made us feel relieved and grateful that we had chosen this place for our overnight stop. We were exhausted and simply needed a clean, comfortable place to rest before continuing our drive. The lobby was pleasant, check-in went smoothly, and although the elevator seemed a little older, everything still seemed perfectly fine. Once we reached the third floor, however, things began to feel noticeably darker and more outdated. We were assigned Room 366, and the moment we opened the door, our impression changed completely. The smell was overwhelming and extremely unpleasant, a strong combination of sweat and musty humidity. Even the bed had an unpleasant odor. We were so uncomfortable with the overall cleanliness that we completely stripped the bed to check for bed bugs. We also questioned whether the towels had actually been properly cleaned. Dust covered virtually everything: the furniture, tables, air conditioning unit, and bathroom shelves. There was hair in the bathroom, and some of the towels even had holes in them. The shower was another unpleasant surprise: instead of a normal spray, it felt almost like a pressure washer, with one extremely concentrated, forceful stream of water. We were honestly so exhausted after working the whole day plus the hours on the road that trying to find another hotel at that hour felt nearly impossible. We did not stay because the room was acceptable; we stayed because we felt we had no realistic alternative at that point. Had we not been so exhausted, and if it wouldn’t have been the middle of the night, we would have left immediately. And unfortunately, it wasn’t even a restful night. We had trouble falling asleep because we felt so uncomfortable, vulnerable, and exposed in an environment that felt so dirty and unpleasant. We left as early as we possibly could the next morning because we were desperate to get out of that room and continue our trip. And then something almost surreal happened: walking out of that room the next morning felt like entering a completely different hotel. Breakfast was set up properly and pleasantly. Nothing fancy or upscale, but a perfectly decent breakfast. The common areas seemed welcoming, and the staff was friendly. It was difficult to reconcile that experience with the room in which we had just spent the night. We honestly don’t know whether we had extraordinarily bad luck and were assigned a particularly neglected room, or whether there is a much larger problem with the maintenance and cleanliness of the guest rooms. We can only speak about what we personally experienced in Room 366. Sadly, what initially seemed like a reassuring place to rest turned into one of the most unpleasant hotel experiences we have ever had, if not the worst. The contrast between the welcoming lobby, the good breakfast, the friendly staff, the excellent online ratings, and the actual condition of our room was shocking. A 4.4/5 on Google and an 8.4/10 on Super.com created an expectation that was completely different from what we encountered. Basic cleanliness should never be in question at any hotel. Perhaps our room was an unfortunate exception. We sincerely hope it was. But judging solely by the room we were given and the experience we had, we simply cannot recommend staying here. Please, think twice before booking.