Best Western Hartford Hotel & Suites

Avis

• EV

  Edna Venerin

  5 days ago
  1.0
  I had a terrible experience at the Best Western in Hartford. The service was very poor, and it felt like they had no concern for their guests at all. Simple things like providing towels were completely overlooked. The most frustrating part is that they are still holding my refund. When I called to ask about it, they said they couldn’t even find my name in their system, which makes no sense and is extremely unprofessional. I would strongly advise others to avoid this hotel. Save yourself the stress and book somewhere else.
• AA

  andrew arroyo

  Jun 19, 2026
  1.0
  Location is okay. Traveled here for a wedding We booked a room with 2 Double Beds, and upon arrival we were given keys to a room with 1 Bed and a Sofa Bed. We went to the desk to request the room we reserved and were informed that the 2 bed rooms were all fully booked, and that we were automatically changed to the 1 Bed with 1 Sofa. Host at the front simply offered linens for the sofa bed, and didn’t even offer as little as a Sorry for the Inconvenience. Bad business sense and terrible hospitality. 06/19/26
• RC

  Robert Christensen

  Jun 18, 2026
  1.0
  If I could put 0 stars for a room I would. Booked a room here as we needed a nice place to stay for a weekend trip. Pictures looked great. Got to our room and nothing but issues, there was a musty smell and was not clean at all bed wasn’t made and still very messy. then I had requested a room change. Staff was extremely helpful and put us in a new room. But… New room had food crumbs all over and smelt very strong of pee. At this point we had already switched rooms so I requested a refund and the staff was EXTREMELY HELPFUL and refunded me. thankful for them. But DO NOT recommend staying at this hotel.
• TL

  Timothy Lewis

  Jun 5, 2026
  1.0
  This hotel is in middle of industrial neighborhood. The pool is closed. Dirty water. Make sure you call see if they are available for service. Guest info said they can shuttle up to 7 miles but they don’t do that anymore but why it still on guest info sheet. And no newspaper in breakfast room. Oh yea, they don’t check people who paid for breakfast. , save yourself $10 a night and enjoy ur breakfast. Also we did reserve 4 people in a room, then they said hide a bed sofa. Unless we pay extra money for other bed.
• JJ

  Jay

  Jun 2, 2026
  1.0
  I wouldn't recommend this location at all. First it's not a clean environment. The rooms are disgusting. We had dirt on the floors, hairs in the bathroom and the pull out couch had sand and dirty debris on the mattress pad. It's location is near a cannabis store and our room smelled of marijuana and cigarette smoke. As a completely non smoker of anything it is easy to detect the smell. The area for breakfast had tables along the window edge. That edge was so dusty you could tell it's not been cleaned in weeks. I'm not expecting a five star hotel, but I'm definitely expecting cleanliness as this is the most important part of a hotel! Stay away!