Charlotte Tilbury - Nordstrom Park Meadows (Denver)

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• CM

  Claudia Miranda

  Aug 21, 2023
  1.0
  We had an appointment scheduled at Charlotte tilbury for my teenage daughters make up for her pre quinceañera photo shoot. We were there on time and no one was at the make up counter. Someone from another makeup brand called the general manager to help us. The manager said no one was there to help us, apologized and took us to Laura mercier counter for makeup. The mua at Laura mercier said she doesn’t do the style my daughter was looking for and told us we’re better off waiting for the CT mua to come back from lunch. The manager never said the ct mua was at lunch she implied no one was there for the day. We decided to wait after the manager talks to the ct mua and said she would be there in 20 minutes. By the time the ct makeup artist arrived it was 45 minutes past our appointment. She started doing her eyes and my daughter loved her eye makeup. When she started doing her foundation it was so much darker than her skin tone and orange. We are Latinas and don’t have orange undertones. She wiped off the makeup and put on a slightly lighter tone than the previous but still too dark and orange. She didn’t try different colors until we approved she just started with the new color. The lighting at the new counter was terrible and she assured that it would be good for pictures. Once we’re outside the makeup was way too dark. My daughter has beautiful olive skin and has a tan so she’s darker but she didn’t match her skin color and she didn’t even need foundation. We received the photo proofs and the makeup is so much darker on her face and orange.We planned our day around the appointment time for makeup and photo shoot and do not appreciate the inconsideration for our time. It was not a ”misunderstanding” like the Nordstrom manager and mua said. It was their mistake. I don’t ever leave reviews but don’t want someone else to have this terrible experience.