Best Western Palm Garden Inn

Avis

• EL

  Eric Lai

  2 days ago
  1.0
  The room is infected with mosquito. I thought I was staying in a third world country. The worst Best Western I ever stayed. Told the front desk in the morning. The respond: "Sorry Bro..." Luck I only stayed for one night. Never again!
• DS

  Debbie Schenck

  Aug 9, 2026
  5.0
  Very kind people there.always willing to help accommodate you.
• JB

  Jay Andres Bonifacio

  Aug 9, 2026
  3.0
  Arrived late and tired. Front desk was closed and dealt with the hotel clerk through a window. Room at least seems clean. The room was spacious. Hotel is oudated. Very limited outlets to plug in too charge your devices. No soap or shampoo in the shower! The staff was at least responsive to what you need. The owner was very apologetic of the shortcomings and tried her best to rectify the situation. This hotel could really use a renovation to update amenities. I’m not picky about the physical condition of the structure but it lacks modern day functionality like USB plugs and literally just electrical outlets in general.
• MS

  Martha Sanchez

  Aug 3, 2026
  5.0
  Great customer service
• PL

  Paul Le

  Jun 10, 2026
  1.0
  After checking in as normal, I went to the front desk again to ask a question about the WiFi, the front desk person at the time decided to upcharge me for an extra person fee for my stay, since my grandfather, who is a resident here decided to come and stop by to visit and leave within 10-15 mins, talked to the front desk that it is not right to upcharge me $60! for that visitation from a family member, he then referred me to the placard on the desk stating they were not providing room service, and below that highlighted was that they would charge an extra person fee of $15 per person per night, even though it was a short visitation, and not staying at the hotel. I booked a 2 queen bedroom that holds up to 4 people, and the booking was with 3 people. Bringing an extra 1 person would not affect the price on most hotels, besides with this Best Western. This all happen on June 10, 2026 Update: after talking to manager, she said they would handle it, but after looking at my statement after checking out on the June 16 the 60 dollar charge was posted and nothing was done about it. The people working at this best western need to identify the difference between who is staying overnight and people who are just visiting during the day. Unbelievable. Plus had to reprogram the room keycard 5 times during the stay!