DC
Daisy Cisneros
Apr 17, 2026
I stayed at Best Western Plus Royal Oak Hotel and my car was vandalized in their parking lot on 03/28/26, resulting in over $2,000 in damage.
I have been working with SLO PD and was initially told the hotel had camera footage. After more than three weeks, including a search warrant request, I was then told there was no footage available. This inconsistency has been extremely frustrating and concerning.
In addition, when I went to the front desk to request assistance, staff were unhelpful and dismissive. Given the situation, I expected a higher level of professionalism and cooperation.
Overall, this experience was disappointing due to both the lack of support and the handling of a serious incident on their property.
Adding to response 4/22/26
To clarify, I have clear footage from my own vehicle showing the vandalism as it occurred. Based on this, hotel staff stated they would review lobby footage to help identify the individual, as it appeared to be another guest.
I was initially told that footage did exist but that a search warrant would be required due to guest privacy concerns. San Luis Obispo Police Department began the process of obtaining a warrant based on that information.
However, after weeks of back and forth, hotel staff then stated a warrant was no longer necessary and ultimately claimed there was no footage at all.
To be clear, I was not requesting footage of the incident itself—I was seeking assistance in identifying the individual responsible. Instead, I was given inconsistent information over the course of three weeks, which significantly delayed the investigation and wasted valuable time.
While I understand that parking lot incidents may be outside of the hotel’s control, clear and consistent communication is not.
This situation is less about the incident itself and more about how it was handled.