Best Western Capistrano Inn

Avis

• RJ

  Richard Johnson

  4 days ago
  5.0
  We spent 3 nights for a graduation @ UCSB (6/12 to 6/15). Santino and Alison were very personable and helpful finding local resturants and had time to answer any questions. Daisy was very helpful with a billing question after the stay was over
• KK

  Kim Kjer

  Jun 19, 2026
  2.0
  The hotels in bad need of a renovation.The furniture is old.The bathroom tub was peeling up.. The soap dispenser was taped with painter's tape to the side of the shower wall.
• GS

  Gil B. Schaffer

  Jun 14, 2026
  5.0
  Fantastic Room..Very Very Clean...
• JM

  Jazzlyn Mcclure

  Jun 8, 2026
  3.0
  My husband and I recently had the opportunity to stay at the best western San Juan Capistrano in a King Room featuring a balcony. Upon arrival, we found the room to be impeccably clean and well-maintained, which was highly appreciated. However, we did note that the interior decor and furnishings appeared somewhat dated. While the bed provided a comfortable level of firmness, we found the pillows to be exceptionally flat and lacking adequate support. A significant inconvenience arose on Saturday morning when we discovered there was no hot water available for showering. As we were leaving for the days activities we overheard staff members discussing efforts to repair the hot water heater. A proactive communication or notification regarding this temporary issue would have been extremely helpful, as the sudden absence of hot water was quite disruptive to our morning routine. Furthermore, we observed that the shower enclosure could benefit from some attention, as the glazing near the drain on the shower base was noticeably chipped. In contrast to these points, we were thoroughly impressed with the quality and selection of the hotel breakfast, and the dining area was consistently clean. The staff members we encountered throughout our stay were uniformly polite, accommodating, and contributed positively to our experience. We also wished to mention that the hotel's entrance proved a little challenging to locate initially, being somewhat tucked away. Clearer signage or more explicit directions might assist future guests in finding it without difficulty, as we had to make a U-turn after passing it. Despite these observations, the hotel's prime location proved to be exceptionally convenient for us. Its close proximity to the Mission and various local attractions, particularly as we were in town for a wedding, was a significant advantage, making many destinations easily accessible by foot.
• LT

  Laura Troop

  May 17, 2026
  3.0
  Not great, but not bad. Well located so ideal for visiting family nearby, where we only spent any time in the room to sleep. Rooms are dated and a bit run down. Fixtures and fittings in the room looked tired, particularly the bathroom which was not the nicest. However the beds were super comfortable and very big, we slept really well here.