Best Western Plus Hacienda Hotel Old Town

Avis

• JS

  John Spahni

  3 days ago
  1.0
  Found ejaculate(semen) in my toilet upon return from work during my stay here. Cannot recommend.
• MF

  Mrs. F

  5 days ago
  5.0
  Yes, yes, yes. This last-minute booking suited our travel needs. We ended up walking here from the Amtrak old town stop from Anaheim. The hotel also had a shuttle that could’ve picked us up at the Amtrak stop but we opted for the stroll with our suitcase instead. We made it here with ease (even 2 kids and a grandpa walking with a small pull along suitcase). The actual property is a step back in time. Coming from the east coast and seeing all of the tile was breathtaking on the steps. We ended up in building 600 which was a very quick walk to the great breakfast. Upon checking in, everyone was super friendly. I called the front desk one time to get towels for the pool and she was also very kind. The towels arrived to the pool rather quickly. There are multiple elevators on property so you just need to make sure that you find the elevator(s) if you’re a non-step person. There are at least three different elevators throughout the property to get you to different levels. The rooms are a step back in time. Read that how you want. They appeared to be clean, which is my number one priority, and have running water and electricity. The breakfast had many options which was an unexpected surprise. You’re also within walking distance to places to eat. If I happen to be back in the area again, I would not hesitate to book here another time.
• CS

  Christal Schreifels

  Jun 8, 2026
  1.0
  How this place has 4 stars is beyond me. I am so easy to please and hard to upset. But this was an awful experience. Screenshotting my review I added to trip advisor below:
• DD

  Diane “DS”

  Jun 6, 2026
  1.0
  First this hotel is not senior or disabled friendly. The elevators go to certain floors but i still had to climb several flights of stairs to get to the room. Im 65 and had a hard time. Second, going into the room after checking in had an old musty smell, there was a pile of dirty sheets and towels sitting on the sofa from the previous guest. The maid neglected to take it out along with some other trash in the room. We called the desk twice for someone to pick it up. Furniture in the room was old, bathroom tub and sink appears to be 30+ years or older. Upgrades to the room and getting to the room are definitely needed along with proper staff training. I also had to find someone to put towels in the pool area. The attached restaurant, The Tequila Factory wasn't much better. We gathered for a birthday celebration and ordered extra chips that never came, ordered another drink that never came. There was really no other guests in the patio area so not sure why service was bad. Food itself was just mediocre and two of my guests became ill afterwards. Maybe that's why there were no other guests. The only plus this hotel has is thats it's right in the middle of Old Town. IDK, the quality and service at both of these establishments needs to change.
• AA

  Adeemigs

  May 26, 2026
  4.0
  We come back to this hotel for Location! In the heart of Old Town just a few minutes from wonderful restaurants and shops. Also very close to the hop on off trolley and public transport. All the staff were very friendly and welcoming. A few things to point out. 1. This hotel is terraced, lots of buildings at different levels so there are lots of stairs. We had to take 2 separate elevators to get to our room and struggled initially to even find it. If you have mobility challenges, ask for ground floor near to lobby area. 2. The property is beautiful spanish style with lush landscaping but the rooms are dated! Furniture and paint need updating in the rooms. Walls are on the thin side. 3. There is an onsite mexican restaurant where the breakfast buffet is held which is pretty good. Overall it's a good standard 3 star hotel, don't expect the Ritz.