SureStay Plus by Best Western Sacramento Cal Expo

Avis

• A

  翡翠

  2 days ago
  1.0
  This hotel is absolutely not worth staying at. I booked a room for my family of three through Trip.com. During the booking process, the reservation was made under my daughter’s name. When we arrived, the front desk refused to let us check in because the reservation was under a minor’s name, saying it was against their policy. If that is their rule, they should prevent such reservations from being made in the first place. After contacting Trip.com and changing the reservation to my name, we were finally allowed to check in. The hotel also required a $100 cash deposit but did not provide any receipt, which was very concerning. I questioned it, but since I needed to get my young daughter settled into bed, I didn’t argue further. Despite traveling with a small child, we were assigned one of the rooms farthest from the entrance. Even worse, the room smelled strongly of urine around the bed area and was clearly not clean. At check-out, I asked for my deposit back. I was told they first needed to inspect the room, and then they claimed the deposit would be refunded to the credit card I had used for payment—even though I had paid the deposit in cash. Days passed and no refund was made. When I contacted them again, I was told I had to return to the hotel in person on the same day to collect the cash, otherwise they would not refund it. This experience felt extremely dishonest and unprofessional. I will never stay at this hotel again, and I cannot recommend it to anyone.
• NB

  Nordine Bareche

  5 days ago
  4.0
  chambre pour 4 spacieuse grande, propre
• RM

  Rob McMillan

  Jun 22, 2026
  5.0
  The staff here is always courteous. The rooms are clean.
• MC

  MR Creative

  Jun 17, 2026
  5.0
  Guys, this is definitely one of the few hotels that truly deserves to be at the top! 🔝 I stayed for one night, and the room had everything I needed, including a hair dryer, an iron, and an ironing board. The bedding was exceptionally clean. And trust me, you definitely won’t have to look for bed bugs or anything unpleasant in the pillows or sheets at this hotel. I’ve added this hotel to my favorites. Everything was excellent! Thank you to your entire team for doing such a great job and maintaining such high standards.
• JQ

  Jennifer Quiñonez

  May 24, 2026
  1.0
  Unfortunately, our stay here was not a good experience. The only positive thing I can say is that the front desk staff was kind and did move us right away after we complained about people smoking weed under our room. After that, everything went downhill. The entire property smelled like weed, and the hotel itself felt very run down. The bedding was uncomfortable — basically just two sheets with a very thin comforter. There’s also nothing really nearby, no convenient stores or places within walking distance. To make matters worse, the power went out during our stay, and the worst part was seeing a huge rat outside the hotel. That completely did it for me. You definitely get what you pay for here. Never again will I choose a cheaper hotel just to save money.