Best Western Petaluma Inn

Avis

• RB

  Robert Bustamante

  3 days ago
  5.0
  Rooms are OK, if a bit small (restrooms in particular). The parking layout is also a bit weird - all one-way, then you have to loop around onto the street again if you want back in. Overall, fine.
• SW

  Sarah E. Pruitt Reads and Writes

  Jun 7, 2026
  5.0
  The Petaluma best Western is ideal for me because I have a nephew on the nearby Coast Guard campus. Throne was delightful and the refrigerator and microwave, clean and hospitably waiting for me and my food. Rio, who appears in the lobby on a computer screen, got me nicely, checked in, was extremely pleasant, and very patient as I figured out how to respond to a computer.
• JK

  Jessica Knapp

  Jun 6, 2026
  2.0
  Ants in sink, remote doesn't work, refrigerator not cold, front desk not concerned at all
• JC

  Jeannielisa corlett

  May 28, 2026
  5.0
  Best Western Petaluma, CA. A Comfortable Stay with a Few Notes on Service Before my arrival, I called the hotel several times to speak with someone at the front desk. The representative I reached seemed to be wearing a headset at the time, which I later understood may have made it difficult for her to hear both sides of the conversation clearly. As a result, it was a bit of a challenge to get a word in. As someone with a background in customer service training, I'd simply offer this gentle reminder to all customer-facing team members: listen. Take your time, share the airtime, and remember that the person on the other end of the line has needs, questions, and things they'd like to say. A conversation is a two-way street, and patience goes a long way. I did also reach out via email, and I want to give a special note of appreciation to the representative who I believe was handling the night audit at the time. She responded warmly, let me know that there was indeed someone present on the property, and that I was welcome to speak with someone in the office if I had an emergency or any needs during my stay. She also did a wonderful job of following up on the repeated attempts I had made to connect by phone. That attentiveness truly made a difference, and I am grateful for it. I would also lovingly extend the same gentle reminder to her and all customer service representatives, whether by phone, email, or in person, that a guest's voice matters just as much as the representative's. It can feel very isolating as a caller when there simply isn't space to speak, to ask a question, or to share what you need. Great customer service is never about one voice leading the whole conversation. It is about creating a space where the guest feels heard, valued, and respected. A little patience, a natural pause, and a willingness to truly listen can make all the difference in the world for someone calling in. Upon check- in, I noticed the hotel uses a virtual arrival process, which was a little unexpected for a Best Western. I'll always believe that the first point of contact at a hotel should be a warm, smiling face, that human touch really sets the tone for a guest's entire stay. That said, the representative was genuinely kind and offered a sincere apology, letting me know she hadn't been able to hear me during our call. That apology truly meant a lot and got things off to a wonderful start. As for the room, it was everything I needed. I'm a solo traveler, so my checklist is simple: a comfortable bed, a clean room, a nice TV, and a hot shower. This room checked every box. I also had an excellent desk to work from, which was important as I was traveling for work and needed a proper space to wrap up my day and submit paperwork. A special thank you to housekeeping!! The room was spotless upon arrival. It's clear that care and attention went into making sure guests have a clean, healthy, and comfortable stay. That effort does not go unnoticed. Thank you! Jeannielisa Corlett.
• AM

  Allena Marco

  May 23, 2026
  3.0
  The rooms are dated but spacious. They don't have an elevator which is difficult when you need ADA accommodations. We also didn't have hot water which was tough