Best Western John Muir Inn

Avis

• VL

  Veronica Lopez

  Aug 4, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had the pleasure of staying at Best Western for two months, and I truly couldn’t have asked for a better experience. From day one, every staff member made me feel welcome, comfortable, and genuinely cared for. It wasn’t just the big things—it was the countless little acts of kindness, friendly greetings, and willingness to help that made such a difference. The complimentary breakfast was consistently fresh and enjoyable every morning, which was something I looked forward to each day. Most importantly, I always felt safe and at home during my stay. It’s rare to find a hotel where the staff creates such a warm and caring atmosphere, and they absolutely did that for me. I’m incredibly grateful for everything they did to make my extended stay such a positive experience. Thank you to the entire team for your kindness, professionalism, and hospitality. I highly recommend this Best Western to anyone looking for a place where you’ll be treated like more than just a guest.
• DD

  Dro

  Aug 2, 2026
  5.0
  Arlinda was the best super friendly great customer service I saw her be nice to all the customers including me she need a promotion for sure
• DT

  David Tendick

  Jul 18, 2026
  1.0
  This hotel is old and run down. Rooms smell old and mildewed. The owners have let this establishment run down and have not kept it up to Best Western standards. We will never stay here again. Concord and Pleasant Hill have better accommodations.
• LM

  Lessly Medina

  Jul 8, 2026
  1.0
  By far the worst hotel I’ve ever stayed at. As soon as we walked into the room, there was a horrible smell. I always inspect the room when I arrive, and within minutes I found a sock under the bed, candy on the floor, spider webs with live spiders in both corners of the bed, stained bed sheets, spiders in the bathtub, contact lenses on the floor, and hair inside the refrigerator. I brought my concerns to the front desk, and the employee offered us a different room. Unfortunately, the second room was even worse. It had blood stains on the sheets, more spider webs throughout the room, and hair all over the bathroom floor and pillowcases. When I reported these issues again, the front desk employee didn’t seem surprised. Instead of apologizing or offering a reasonable solution, she told us we could wait another four hours for a different room—even though we had made our reservation more than a month in advance. The lack of cleanliness, poor customer service, and complete disregard for our concerns were unacceptable. We immediately left and would not recommend this hotel to anyone.
• KC

  Karen E Cruz

  Jul 7, 2026
  1.0
  Customer service has been by far the worst. We got there to check in and and even after called the front desk multiple times in attempt to get the person in the lobby to come help , they were no where to be found . The phone rang so loud across the lobby and yet we still waited about 20 min. The manager gave us attitude and kept rolling her eyes with in the first sentence exchanged among us. Breakfast was horrible experience. We came down with our children and the kitchen staff grabbed coffee and sat down starring at us. Every bite , every serving, they made eye contact as if we were stealing from them. My kids told us they weren’t comfortable even after starring back we knew it wasn’t a welcoming feeling . The sheets in the room were stained and dirty. Cobb webs everywhere . Candy and dirty cloths from previous stay were found. Bugs in the restroom as if cleaning wasn’t done in who knows how long. Room service tried forcing their way in 2x even with a sign set outside . Minutes after arriving before any previous experience house keeping attempted to push their way in as my children were changing. We spoke to them asking to read the sign and stop forcing their way in. They made a second attempt even harder after . Needless to say we decided to leave and ask for a refund . They denied giving us a refund for first hrs we stayed there with so many bad experiences but definitely cancelled the following days we had paid. I repeat. Do not stay there. Worst hotel iv ever stayed in and I was a loyal best western member for years