Best Western Chula Vista/Otay Valley Hotel

Avis

• AA

  Angela

  Aug 25, 2026
  5.0
  DANIEL WAS SOOO NICE!! Completely helped me with reservation cancellations. Really appreciated his help.
• BC

  beba Curiel

  Aug 24, 2026
  5.0
  Lugar muy limpio y cómodo, la habitación con buen aire acondicionado, Cristina de front desk super amable, a pesar de estar cerca de freeway, no había ruido de carros, no teme desayuno, pero se miraba bien.
• MM

  Mary

  Aug 22, 2026
  3.0
  Overall, our stay was about 3 stars. Daniel, the manager, was very kind and accommodating when I explained that I was dealing with some health issues and needed a lower-level room. He was able to move us to the first floor, and I really appreciated his help. The complimentary breakfast was also good and offered a nice variety of hot and cold options. The rooms, however, were disappointing. It looked like there had been some attempts to update them, but the renovations felt poorly done and the overall room still had an older, lower-end feel. The room had a musty smell, the carpet could use a deeper cleaning, and the A/C units could definitely use updating as well. Both rooms we stayed in faced the freeway, and the traffic noise was extremely loud inside. At nearly $200 per night, I expected more, especially from a Best Western. I have stayed at other Best Western properties, and unfortunately this one had one of the more lower-end feels of the ones I have experienced. The helpful staff and complimentary breakfast were definite positives, but the property itself could really benefit from better-quality renovations, updated A/C units, deeper cleaning, and improved soundproofing.
• LL

  Laura

  Aug 22, 2026
  1.0
  Do yourself a favor and stay far away from this hotel/motel. First off the room was dirty. Secondly, the bed that we had had a huge. I don’t know what you wanna call it hole in the middle. It was like it was sucking you in to the mattress so we switched to the other bed which was a little better and than there was the shower. The drains don’t work so you’re standing there in your dirty water.. and then every time someone would go in and out of their room the whole building would shake so if you’re looking for a good nights sleep, this is not the place to get it. My biggest problem with this place was I have a service dog and they told me that they weren’t giving my deposit back because I had a dog in the room. It’s not just a dog. It’s a service dog and the manager who has a lovely personality. I must say and goes by the name of Laura kept telling me that they don’t allow emotional support animals. Well he’s not an emotional support animal. He’s a service dog. I asked her if I could get in writing that they don’t allow service dogs there and of course she said no she wouldn’t do it and that she was taking my hundred dollar deposit. And was just extremely rude and unprofessional which I can see why she works at a motel and not a hotel because somewhere classy would not hire her. And then come to find out we booked on expedia.com and when we checked in the night before the guy had said that Expedia didn’t book us and so he wanted to charge us there but come to find out a few days later I had been charged by Expedia and by them so I was double charged and they tried to keep my deposit. I called the upper management. She said she would look into it, but she never got back to me. I asked them if they wanted the paperwork to prove my dog was a service animal and not an emotional support animal and they said no. It was honestly just a really horrible experience so save yourself from staying at this horrible establishment with rude employees.
• SP

  Sharon Perkins

  Aug 1, 2026
  1.0
  When we arrived, our room had no towels. We also found spiders in the room, including one in the bathroom, which immediately caused us to question the cleanliness and maintenance of the hotel. We have attached photographs documenting the spider and our reservation confirmation. We requested housekeeping service and specifically asked to be placed on the list to have our room cleaned and our bed made the following morning. Despite those requests, housekeeping repeatedly failed to service our room. Our bed was left unmade, our used towels remained on the floor and were never picked up or replaced, and the room became increasingly dirty throughout our stay. One of the most upsetting parts of our stay was the way we were treated by Adam at the front desk. Each time we went to him with concerns about our room, he did not seem interested in helping us. Instead, he stood there grinning while we explained everything that had gone wrong. I asked him, “Are you grinning at me?” and he replied, “Yes, that’s correct. I am grinning.” I found that response extremely disrespectful, especially when we were simply asking for the room and service we had paid for. On top of that, every time we spoke with Adam—whether it was in the afternoon or evening—he greeted us by saying, “Good morning.” When we questioned why he kept saying that, he told us it was because he worked the midnight shift and it was his morning. While we understand he works overnight, his attitude and the way he interacted with us made us feel as though our concerns were being dismissed instead of taken seriously. Because our concerns were not being addressed, we contacted Best Western Customer Service and opened a complaint ticket. The following day, we spoke directly with the hotel manager. After speaking with the manager, our room was serviced only once. Unfortunately, for the remainder of our stay, housekeeping again failed to clean the room, make the bed, remove the dirty towels, or provide fresh towels. Another disappointment was the fitness center. I work out every day as part of my regular morning routine, and one of the reasons I chose this hotel was because it advertised a fitness center. However, several pieces of exercise equipment were inoperable, making it impossible for me to complete my normal workout routine during our stay. This was another advertised amenity that the hotel failed to provide. In addition to the lack of housekeeping, the room had a strong musty odor throughout our stay, and the overall condition of the room made us feel uncomfortable and unsafe. Despite bringing these issues to the attention of hotel staff on multiple occasions, they were never properly resolved. As a loyal Best Western Rewards member, I expected a much higher standard of cleanliness, professionalism, and customer service. Instead, we experienced repeated housekeeping failures, unsanitary room conditions, unprofessional treatment by hotel staff, and amenities that were not maintained. This experience fell far below the standards we expect from the Best Western brand. We paid for a clean, safe, and properly maintained room with functioning amenities and courteous customer service. Unfortunately, we did not receive the basic accommodations and services that were promised. On top of all of this customer service’s resolution was a slap in the face with a voucher of $250 for the future. When I mentioned points that I was promised, I got pushback on that also. It took some threatening of a bad review to get miles. Unbelievable that we would have so many issues when we just wanted to enjoy our trip. We shouldn’t have to cringe or be upset coming back to the room not knowing what to expect. Customer service ended up giving us a check for $250 and 15,000 miles, very disappointing and unacceptable!!