JA
James Alyce
May 13, 2026
First of all, I want to give Ms. Carlelisha a huge shoutout for her outstanding customer service. When I arrived, I had been placed on the second floor and had a lot of items to carry to my room. Without any hesitation or hassle, she was able to relocate me to a room on the ground floor, and I’m incredibly grateful for her help.
After a long day of work and driving, arriving around 9:00 p.m., all I wanted to do was get settled and go to sleep. Ms. Carlelisha greeted me with a smile and such a cheerful attitude that she completely changed the experience for the better. Her kindness, professionalism, and positive energy made the check-in process smooth and stress-free. Based on her service alone, I would gladly give 10 stars.
Unfortunately, the room itself was a very different story. I started preparing a bath and walked away while the tub was filling, only to come back to orange-brown water. It was honestly disgusting. I let the water run for several minutes, hoping it would clear up, but it never did. On top of that, the water never got truly hot ; it was barely lukewarm. The bathtub also appeared to have been repainted, and the finish looked rough and poorly done.
As a result, I had to wait until the next morning to shower, but even then, the water was still not warm or hot. Overall, the room felt old, outdated, and worn down.