Best Western Inn

Avis

• ZV

  Zach Vincent

  Aug 15, 2026
  4.0
  Traveling with my partner and our dog, we stopped at the Best Western in Clanton without a reservation and were pleasantly surprised! The staff was incredibly friendly, Dana checked us in and was fantastic. The rates were affordable, and they welcomed pets with a much lower pet fee than other hotels we checked in the area. The lobby, room, and grounds were all exceptionally clean and well maintained, and the bed was very comfortable. Complimentary breakfast had a good selection, too. We didn’t use the pool, but it also looked spotless and well cared for. A great pet-friendly place to stay. We would definitely stay here again!
• OJ

  Olivia Johnson

  Aug 11, 2026
  1.0
  Extremely Disappointing Customer Service After driving over 10 hours with two children and two senior adults, we arrived at this Best Western shortly after 11 p.m. completely exhausted. At 10:46 p.m., I had called ahead to confirm that a room with two beds was available, and the woman who answered was very friendly and helpful. When my mother and I arrived, the entrance door was locked. We initially tried the door, then noticed a small sign directing guests to ring a buzzer for overnight service. We did so, and Connie came around the corner visibly annoyed, rolled her eyes, and asked what we wanted in a rude manner. I requested a room with two beds and then asked about a military discount. She rolled her eyes again and gave me a different price. When my mother reached toward her purse, Connie raised her voice and said, “I’m not giving you your discount if she is paying.” I understand that there may be rules regarding who must pay for a military discount, but there was absolutely no reason to communicate it in such a disrespectful way. I stepped outside to get my card. While I was gone, my mother said Connie slammed the cover over the service window and walked away. When I returned and asked what the problem was, Connie accused us of trying to open her doors. I explained that we had simply tried the locked entrance before seeing the small buzzer sign—we were not trying to break into the hotel. At that point, the interaction became so unpleasant that we decided to leave. We went next door to the Holiday Inn, where the customer service was excellent. The room was more expensive, but the staff treated us with courtesy and respect. We left our contact information with Best Western the following day and expected a call from management. Several days later, we still had not heard anything. We weren't asking for anything unreasonable—just basic courtesy and, after such an unpleasant experience, a simple phone call and apology. I cannot recommend this hotel based on our experience, especially for anyone arriving late at night. Policies are one thing; treating exhausted guests with unnecessary hostility is another.
• FD

  Faith Doiron

  Jul 24, 2026
  5.0
  Service was great! The lady at the front desk in the morning was an absolute sweetheart. Went above and beyond for my kiddos during breakfast. The rooms were clean, a little dated, but clean!
• MJ

  Matt Johnson

  Jun 20, 2026
  4.0
  Dara (sp?) at the front desk was amazing! She was working a double-plus shift and was as pleasant when we left as when we arrived. Super clean room and bath. Not a palace, but served its purpose as a stopover in a small town on the way to the Gulf.
• IH

  Ivy Harbin

  Jun 9, 2026
  4.0
  Older rooms but clean. For the price they are a good stay. Wish the beds were more comfortable.