NOVO2 Lounge Bar is a comfortable and modern space in the Novotel Kraków City West hotel (ul. Armii Krajowej 11). A varied breakfast is served here in the morning, and later you can drop in for delicious international dishes, vibrant cocktails, or simply a good coffee. It's a great space for a quick lunch, an evening meeting with friends, or a quiet respite after a long day in Kraków.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.