Best Buy

Avis

• CH

  Cheryl Harvey

  Jul 24, 2026
  1.0
  I took my computer in yesterday morning to have it cleaned. I was told it would take a day. It is now day two in the evening so I called to check on the status of my computer. They told me they would not speak to me on the phone because I do not have a tag number. It was not the store but it was a 1-800 number at a call center. I spend $266.18 per year for Geek Squad service and they don't think that that is worth a conversation on the phone to check on the status of my computer. What is this world coming to? For this reason I would not recommend The Geek Squad for the service unless you're willing to pay just as you go in because 266 for not even a phone call back the courtesy of a phone call is absolutely ridiculous! Now I must drive across the city to check the status of my computer because they said I have to go in person even though it may not even be ready.
• CH

  Cameron Hinchcliffe

  Jul 21, 2026
  5.0
  Replaced my brand new tv with a more expensive one. It was broken during an altercation in my home. The man at customer service could tell I was going through it and I was carrying a tv around with my 2 infants. He not only discounted the price difference but came across the counter and gave me a hug. Single best stranger interaction I've ever had. God bless that man
• EF

  Ethan Folk

  Jul 18, 2026
  5.0
  Had some issues with an order, went in when I got off work the order was corrected, amazing help from Matthew and ethan very much appreciate having people who know their stuff and help me in no time🙂
• SS

  Samita Shukla

  Jul 17, 2026
  5.0
  I had a great experience at the Meta Glasses section today. The staff member ( Brodie) who assisted me was helpful, knowledgeable, and patient. He took the time to explain all the features clearly, answered all my questions without rushing, and helped me choose the right option based on my needs. What really stood out was his friendly attitude and genuine willingness to help, which made the whole experience smooth and enjoyable. It’s rare to find such dedicated customer service these days. Highly recommend visiting this section if you’re interested in Meta glasses—great service makes a big difference!
• JJ

  Jaryn

  Jul 17, 2026
  2.0
  Not nearly enough staff. The majority of the staff are working at the cell phone booth so I asked a guy if he can grab these earbuds for me but he can't get into the lock because he works for meta so he asks to one of the guys if they can find someone to help me and I stand around for a bit then I leave, did you get better products and prices online there's no need to stand around at Best buy looking for non-existent employees