Best Buy

Avis

• DB

  Data Boot

  Sep 18, 2026
  1.0
  It's really a hit or miss with those employees, not just about their knowledge but their behaviour too.
• PC

  Philippe Cressevich

  Sep 17, 2026
  1.0
  Accept orders when they know they have no stock of it in store. Wasted my time successfully
• JP

  Jacques Paré

  Sep 13, 2026
  5.0
  Je tiens à remercier chaleureusement Monsieur Abdullah, qui m’a servi ce matin chez Best Buy de Pointe-Claire lors de l’achat de mon réfrigérateur. J’ai été très impressionné par son professionnalisme, sa gentillesse, son écoute et surtout par son excellente façon de communiquer. Il a pris le temps de bien répondre à mes questions et de me conseiller avec patience, sans jamais me mettre de pression. Grâce à lui, j’ai fait mon achat en toute confiance et à un prix qui me convient à 100 %. Bravo et merci, Monsieur Abdullah ! Vous êtes un excellent vendeur et vous méritez pleinement mes compliments. Best Buy peut être fier de vous avoir dans son équipe.
• DC

  Danny Di Cenzo

  Sep 2, 2026
  2.0
  Place..OK...lot's of choices... only employees need to keep more distance and respect that 2 m personal privacy and stop asking you every 2.3 min if you need help...it's embarrassing and annoying !! Just very like Ashley from Returns Department...respectful. smiling always ....making you want to come back...manager whoever it is ..20 years insignia proudest....means nothing to me when you acting rude...Hopefully he's got a mirror at home...Anyway..Ashley...perfect costumer oriented...also the Turkish girl.on Cell phones Department..excellent service !! Rest ...big BS ...you need help....?!...if just need help I.ll call 911...what's the number?!😁
• MF

  Matthania Foris

  Aug 21, 2026
  1.0
  A terrible experience from beginning to end , I deeply regret this purchase I honestly do not even know where to begin.I deeply regret purchasing this Samsung WF45B6300AP/US front load washer from Best Buy. I purchased it on December 26, 2025, and had it delivered in March 2026 because I was moving. I clearly requested that my washer and dryer be stacked. The employee sold me the installation service but never informed me that I also needed to purchase a stacking kit\. She also failed to include the removal of my old appliances in the order. As a result, the delivery team refused to install or connect the new appliances and would not take the old ones away. Best Buy later confirmed that the employee had made several mistakes. Their solution was to refund the installation fee I had paid and provide me with the required stacking kit As if that were not enough, the shipping bolts had not been removed, causing the washer to make an excessive amount of noise and develop serious problems .After countless calls and back\-and\-forth between Best Buy and Samsung, Best Buy finally replaced the washer on May 2, after only two months of use Just a few months later, the second washer also stopped working.Even the technician could not successfully reset it\. Samsung is now offering me a third identical washer, while Best Buy is washing its hands of the situation. I even went to the store in person to speak with the manager.Because the appliance is less than a year old, he kept insisting that it was now Samsung’s responsibility.When I explained the mistakes made by his store and everything I had been dealing with since the purchase, he seemed far more interested in justifying Best Buy’s position than in understanding the stress and inconvenience I have experienced as a customer. In less than five months, I have had two defective washers and am now being offered a third one\. Meanwhile, I have spent weeks finding alternative ways to wash my clothes while dealing with endless phone calls and emails. This entire experience has caused me an unbelievable amount of stress.I do not feel heard, valued or supported as a customer. It feels as though I am simply expected to accept a third machine and stay quiet. Imagine spending over $2,000 on a brand-new washer and dryer, only to go through all of this within the first five months.Completely unacceptable Honestly, even if Best Buy offered the biggest discount in the world, I would never purchase another appliance from them.I do not recommend this model or purchasing a washer and dryer from Best Buy.Never again.