Bell

Avis

• MS

  Margot Streeter

  Sep 30, 2026
  5.0
  Nathalie at the Bell Fairview location offers amazing sales support. She is understanding, very patient and incredibly knowledgeable. She guided me through the purchase of a new phone, assisted me with the transition from the old phone, as well, moved my carrier. She deserves “outstanding” recognition. I do hope that Bell acknowledges their exceptional employees…Nathalie is a rare find nowadays…she raises the bar!
• ZZ

  Zakaria

  Sep 29, 2026
  5.0
  I was a little unsure about getting a SIM card the other day since my French isn’t very good yet (New to Canada). Ziyad was incredibly helpful and professional, and made the whole experience quick and easy. It was especially helpful that he speaks English, so communication was much easier for me. I really appreciated his patience and the great deal he gave me. Thank you, Ziyad !
• YS

  Youhana Sharobiem

  Sep 27, 2026
  1.0
  Formal Complaint Regarding Customer Service at Bell Fairview Mall Branch, Montreal, Quebec To Whom It May Concern, I am writing to formally raise a complaint regarding the customer service I received at the Bell branch located in Fairview Mall, Montreal, Quebec. On [date], I visited the Bell store because my mobile line had been suspended after my phone was stolen. I explained to the employee assisting me, who identified himself as Zyad but was not wearing a name tag, that I needed assistance restoring my suspended line. Unfortunately, I was advised by Zyad that there was nothing he could do and that I would have to contact Bell directly myself. During our interaction, I found his conduct and manner of communication unprofessional. He repeatedly laughed during the conversation and left the service area several times while I was still seeking assistance, including going into the employees' room while continuing to laugh. This made me feel that my concern was not being taken seriously. I subsequently contacted Bell by telephone and was kept on the line for approximately one hour. During this time, another employee, Adnan, became involved and provided me with the appropriate direct Bell telephone number. Once I reached the appropriate Bell representative, the issue was resolved and my number was unlocked within approximately two minutes. This experience raises concerns regarding both the level of customer service I received and the accuracy of the assistance initially provided to me. If the appropriate Bell channel was available and the issue could be resolved so quickly once I reached the correct department, I believe the situation could have been handled much more efficiently at the store. I respectfully request that Bell review this incident, including the conduct and assistance provided by the employees involved, and take whatever corrective action is appropriate. I would also appreciate clarification regarding the proper procedure that Bell store employees are expected to follow when a customer has a suspended line due to a stolen phone. I am submitting this complaint in good faith and would appreciate a written response regarding the outcome of the investigation. Thank you for your attention to this matter. Sincerely, Youhana Sharobiem Montreal, Quebec
• CB

  Catherine Barsoum

  Sep 27, 2026
  1.0
  Ziad was unprofessional....he had no name tag on,we had to ask his collaegue for his name...kept delaying the service despite he was able to provide it...we spent an hour waiting while he said there was nothing he could do... another agent came in and solved the issue....very bad experience
• SM

  Sara Zaidi Mann

  Sep 16, 2026
  5.0
  I had an amazing experience with Assia at the Fairview Mall Bell store! She provided immediate, proactive support to connect my services and handle troubleshooting, which saved me so much time from having to call the Bell support line. She even helped me after I left the store to clarify my billing & tech support with total patience and detail. On top of that, she was so kind and friendly towards my children. Assia truly went above and beyond! 🤍

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