Best Buy

Avis

• NN

  Nana Nana

  6 days ago
  1.0
  Très mauvaise expérience au rayon des téléviseurs. Aujourd’hui, un employé m’a parlé en français, mais je n’ai simplement pas entendu ce qu’il m’a dit. J’ai répondu « non », pensant qu’il me demandait si j’avais besoin d’aide. Il a apparemment cru que je ne comprenais pas le français ou que je ne savais pas le parler. Il s’est moqué de moi en riant, puis il est allé raconter la situation à ses collègues, qui se sont tous mis à rire avec lui. J’ai trouvé ce comportement grossier, humiliant et totalement inacceptable. La direction devrait prendre cette situation au sérieux et intervenir. Cet employé doit apprendre comment traiter les clients avec respect et professionnalisme. À mon avis, un employé qui ne sait pas traiter les clients avec respect et professionnalisme ne devrait pas travailler avec la clientèle
• TA

  Tasnim Aktar

  6 days ago
  2.0
  Went to Marche Central last Sunday to buy a new stove. When we sat down to fill out all the information, i only wrote our address and then the girl who cashed us out said that was the only information she needed. She didn’t ask of explain anything about set up, installation. She didn’t even say it was an option. No one went over the paper with us. She asked for name, address and phone number and that’s it. If installation for the anti-tip bracket was available she should have asked if we wanted it. Now we’re having issues with the stove because it keeps moving. Our stove now has scratches because our pots keep moving because no one had told us or offered to install the anti-tip bracket. A 3 day new stove. Who will pay for that? Us? As customers we want the information, need the explanation. But we were given nothing. Asked nothing except for the warranty and our address. Do better. Worked in customer service for 10 years and have always given all the information that customers asks for or need. But apparently here its customers choose the product and give money and right out the door.
• ML

  Mehmli Lina

  Aug 7, 2026
  1.0
  Mon expérience était vraiment horrible, les employés lâchait des regards insistant depuis que je suis rentrée dans le magasin j’ai essayer de garder une bonne énergie mais ceux ci continuait de me rendre mal alaise et quand j’ai fais part des problèmes que je rencontre avec leur clientèle un gentil monsieur a essayer de m’aider mais sans succès après tout ce n’est pas sa faute si le système et les personnes qui son supposer faire des installations ne sont pas compétents mais quand même ce n’est pas une manière de traiter les gens surtout pour les deux femme à l’entrée d’origine libanaise je suppose car elle parlait sur moi et ma mère en arabe une langue que je maîtrise très bien, je suis très déçus de cette expérience.
• MM

  maya maha

  Aug 7, 2026
  1.0
  Très déçu par le service reçu. Dès mon arrivée, l’accueil n’a pas été à la hauteur de mes attentes. La personne à la porte n’était pas souriante ni très accueillante, ce qui a donné une mauvaise première impression. J’ai également trouvé que le personnel me regardait de façon insistante, ce qui m’a mis mal à l’aise. L’installation a pris beaucoup plus de temps que prévu et le délai annoncé n’a pas été respecté. La communication aurait aussi pu être meilleure. Malgré le retard et la situation, le superviseur n’est pas intervenu pour chercher une solution ou améliorer l’expérience. J’ai eu l’impression d’un manque de transparence et de prise en charge, ce qui a rendu l’expérience encore plus décevante. Je ne recommande pas ce service.
• JP

  Joey Perugino

  Jul 18, 2026
  1.0
  I am extremely disappointed with my experience at Best Buy. About a month ago, I purchased a pair of Shokz headphones for approximately $160 CAD plus tax, along with the 2-year Geek Squad/Product Replacement Plan because I wanted the peace of mind that, if something went wrong, the product would be replaced. The headset never worked properly. When I brought it back to the store, I was told they could not replace it, despite the protection plan I had paid extra for. That completely defeats the purpose of purchasing the additional coverage. If the product is defective and the replacement plan isn't honored, what exactly did I pay for? If I could give this experience 0 out of 5 stars, I would. It's unfortunate to see the level of customer service that has disappeared over the years. Small local businesses built their reputation on taking care of their customers, while large retail chains make promises when selling extended protection plans and then fail to deliver when customers actually need them. As a consumer, I feel completely let down. I paid extra for protection, received none, and was left with a defective product. Experiences like this make it very difficult to trust Best Buy again, and unless this situation is resolved, I will not be doing business with the company in the future. ‐--------- Thanks for your reply buy: The process is broken Store staff should not have accepted that I leave the shokz headset at the store They should have explained the return process ... they didn't do so ... I called the Help desk they were very nice But ... they could not help me as I don't have the product in hand It was left at the branch Therefore there is nothing that can be done I lost my money From my perspective the weak Link in this process was the branch And I recognize that I have to acknowledge that I did not know the process and as a result I am also responsible for not knowing what I had to be taken in order for me to be able to this guarantee for which I was entitled The response by the branch manager or the person responsible for responding to these inquiries demonstrate that they also do not know the process If they did they would know that I can't call the customer service Department because this is a request they will not be able to receive given the circumstances