Rôtisserie St-Hubert

Avis

• SA

  Simon Auclair

  Jun 19, 2026
  5.0
  D’un service à l’autre, elle a su dépasser les attentes. À chaque obstacle, elle nous a surpris. She was on top of all, mastering our night. L’expérience d’une vie, sans contredit. Sandoune a tout donné, et nous avons apprécié chaque instant, jusqu’à la dernière goutte. Sauce chaude, clown souriant. Excellent Service! Merci Sandrine!!!
• CV

  Charles-Antoine Vachon

  Jun 19, 2026
  4.0
  Merci pour la belle soirée. Sandrine a été extraordinaire.
• DH

  D Hali

  Jun 12, 2026
  1.0
  Drove into the expess drive through on my lunch hour. Waited over 3 minutes for a sign of life. I will leave out the employees name that finally took my order of a club sandwich with a poutine instead of fries and a Pepsi. The employye repated my order and confirmed. Drove up to the window, waited an additional 18 minutes. Paid interac and was given a box tied up without a Pepsi. I immediately asked for my drink. He replied that it will be an additional $3.75 and claimed he had not heard me, even though he had repeated the order. Feeling so disappointed and waiting for so long I told him to forget the Pepsi and Drove off rushing back too work. To no surprise with the horrible service and long wait, I get back at work and have a chicken leg only in a box. No Club sandwich that I paid for, no poutine that I paid for, and the absolute piss me off worst. I was charged for the Pepsi that the employee said he didnt hear me and was going to charge a second time had I waited. 3 Strikes in one visit. Do not order from here.
• MR

  Mélissa Riel-Thibault

  Jun 6, 2026
  1.0
  I recently visited St-Hubert and was disappointed by the customer service I received. I usually order the regular chicken thigh meal with half rice and half potatoes as my side. I have ordered it this way several times in the past without any issues. During my most recent visit, the employee at the counter told me this was not possible. When I politely explained that it had been done for me before, I felt that the response and attitude I received were dismissive rather than helpful. I asked if someone else could clarify the policy, and after waiting a few minutes, a manager came to speak with me. The manager was professional and explained that they could not accommodate the request due to inventory reasons. While I understand that policies can change, I believe there could have been a better approach. For example, if this had been allowed in the past, it would have been appreciated if they had accommodated the request this time while explaining that it would not be possible on future visits. Instead, I was told I would need to pay extra for an additional side, even though I wasn't asking for more food, just half of each option. As a result, I decided not to place an order and left. What made the situation more confusing is that I later checked the website and saw that a half-and-half option appears to be available. My main concern is not the policy itself, but the way the situation was handled. I hope the team can focus on improving communication and customer service, as a respectful and helpful interaction can make a big difference in a customer's experience. (I have been in customer service and Administration over 10 years my self, so I do understand. We did accommodated things that are not usually in the policy. It is totally doable, just a lack of willingness.) Thank you.
• EB

  Elizabeth Belliveau

  Jun 5, 2026
  1.0
  Service was fine, but my toddler was very disappointed that the Animalerie meal did not come as advertised. The car-shaped box shown in the photos was missing. For young children, those details matter.