ML
Melanie Larivee
Aug 22, 2026
I went to the pickup counter at St-Hubert to place an order, and unfortunately, this will be the last time I do so.
I ordered the 4 chicken fillets with a Caesar salad instead of fries, chicken nuggets and a bag of mini brownies for my daughter. My daughter noticed the doggy treats at the counter, so I added those to my order as well.
On the way home, my daughter was excited to see the doggy treats, but when she opened the bag, they weren’t there with the rest of our order. I had to make a U-turn and drive back to the restaurant. Once I got to the counter, I was told they had no more and that someone would go downstairs to check if there were any left. After waiting another 5–7 minutes, I decided to ask for a refund. By then, it had already been about 20 minutes since I had originally picked up my food, and I didn’t want it getting even colder.
Unfortunately, the disappointment didn’t end there. When I finally got home, I noticed that one of my four chicken tenders was broken off and looked as though part of it had been bitten or eaten. It was extremely unappetizing. I honestly don’t understand how anyone could think it was acceptable to serve that to a customer.
I had also paid extra to substitute my fries for a Caesar salad, which I didn’t even get a chance to enjoy because the lettuce was browned and the bottom of the container looked jelly-like. So, in the end, I paid for a meal and was left with only three cold chicken tenders.
To make matters worse, when my daughter opened the bag of mini brownies, the bag was sticky and dirty and looked like someone had already helped themselves to some of them. We ended up throwing them away.
Overall, this was a very disappointing experience from start to finish. Missing items, having to drive back and wait for a refund, cold food, an unappetizing chicken tender, spoiled-looking salad, and a messy bag of brownies that we didn’t feel comfortable eating. Definitely not the quality or experience I expected, especially for the price paid.