Apple DIX30

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• JJ

  JAG

  Aug 5, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had an exceptional experience at the Apple Store in Dix30, Brossard, thanks to Théa. She was incredibly professional, knowledgeable, patient, and genuinely caring throughout the entire appointment. I travel all over the world, and unfortunately, outstanding customer service has become extremely rare. I'm certainly not someone who gives compliments freely, which is why I felt compelled to write this review. I came in because my MacBook Pro was no longer charging. Théa quickly identified the issue, explained everything clearly, and resolved my problem with confidence and professionalism. What impressed me even more was that she went above and beyond her responsibilities to help me with additional questions and concerns. Her willingness to help, attention to detail, and genuine kindness made all the difference. Théa is a true asset to Apple and represents the company with excellence. Thank you for turning a stressful situation into such a positive experience. Bravo, Théa, and thank you again for your exceptional service!
• SM

  Sergio Mella

  Jul 31, 2026
  1.0
  J’ai rarement reçu un service à la clientèle aussi mauvais que celui de l’Apple Store du DIX30. Les employés te regardent, semblent se moquer de toi, puis viennent te voir avec une attitude arrogante et hautaine. Je me suis sincèrement senti insulté. Je suis client Apple depuis longtemps, mais après cette expérience, je réfléchis sérieusement à remplacer mon iPhone, mon MacBook et ma tablette par des appareils Android. Un bon service à la clientèle fait toute la différence, et aujourd’hui, ce fut une énorme déception.
• RL

  richard lachine

  Jul 29, 2026
  5.0
  Changement de téléphone en ,40 minutes. Ils ont évalué mon ancien téléphone, proposer étui, couvre vitre, assurance, et transfert de mes données. J'ai tout pris et mon transfert de ligne cellulaire a été fait. Pas croyable, service rapide et impeccable. Je suis partie avec mon nouveau cellulaire et tout fonctionnait. Bravo!!
• DS

  Daljeet Singh

  Jul 21, 2026
  1.0
  I am extremely disappointed with my experience at the Apple Store. I brought my iPhone 14 Pro in for a battery replacement, but they refused to replace the battery because the Liquid Contact Indicator (LCI) was red. I even told the staff that they could perform the battery replacement entirely at my own risk. I made it clear that if anything went wrong during or after the repair, I would accept full responsibility and would not make any claim against Apple. Despite that, they refused to replace the battery and instead suggested that I go to a local repair shop to have it done. I found it shocking that an Apple Store would recommend a third-party repair shop instead of servicing its own product. What made the experience even worse was the attitude of the staff. They were not helpful, did not take the time to answer my questions properly, and showed very little interest in helping me. I expected professional customer service, but instead I felt dismissed and treated as though my concerns didn’t matter. Apple has built its reputation on excellent customer service, but this experience was the complete opposite. I left feeling frustrated, disappointed, and without any confidence that my case was handled fairly. I hope Apple improves the training of its staff and ensures customers receive clear explanations and respectful service.
• KR

  katherine rodriguez rodriguez

  Jul 15, 2026
  1.0
  Very disappointed with my experience at the Apple Store DIX30. The associate who helped us spoke so fast that it was difficult to understand her. She constantly interrupted us whenever we tried to explain what we wanted and didn’t seem interested in listening to our needs. She initially told us our iPhone 12 qualified for a $205 trade-in, but after noticing a small dent on the frame, she immediately changed the offer to $0, even though the phone is fully functional. We also clearly explained that we wanted to pay part of the new iPhone in cash and finance only the remaining balance. Instead, she processed the purchase as if the entire amount was to be financed. When we pointed out that this wasn’t what we had requested, the whole transaction became even more confusing instead of being corrected. The store wasn’t busy, and several employees were available, so there was no reason for such rushed service. I expected the associate to listen, explain the options clearly, and make sure the transaction reflected what we had actually requested. Instead, I left feeling frustrated and disappointed. This was far below the level of customer service I expect from Apple.

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